Yorktown Family Services

2010 Eglinton Avenue West, Suite 300
York, ON M6E 2K3
Executive Director: Suzette Arruda-Santos
Board President: Lawrence Biricz

Charitable Reg. #:13672 9597 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 91 cents are available for programs.

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About Yorktown Family Services:

Founded in 1993, Yorktown Family Services (YFS) works to help youth and families to create positive change in their lives. It is a community hub in Toronto's Jane and Finch neighbourhood. This is one of the poorest and traditionally under-served concentrations of new Canadians in Ontario. 60% of YFS's clients are new to Canada and 70% live in single parent families. YFS clients are referred by local schools, doctors, probation officers, and Children's Aid. In April 2018, Yorktown's two operating charities, Yorktown Child and Family Centre and Yorktown Shelter (a women's crisis shelter) merged. YFS’s programs focus on providing supports to youth and families. The charity’s main programs are Violence Against Women, Infant Child and Family Services, and Youth and Young Adult Services. In F2021, 3,275 people participated the charity’s programs. 

YFS’s Violence Against Women program accounted for 39% of program costs in F2021. The program operates a shelter for women and their children who are fleeing abusive relationships. It also provides support and information to women through counselling and referrals. YFS reports over 75% of women receiving service are visible minorities, immigrants, refugees, and women without status. In F2021, the shelter had 10,195 nights of accommodation for 30 women and 39 children. This is a decrease over 34 women and 50 children sheltered in F2020. 47% of residents remained in the shelter between 6 and 11 months waiting for subsidized housing to become available. 

Infant Child and Family Services received 31% of program spending in F2021. The program aims to help families with children through counselling services, parent training courses, and partnerships with child welfare agencies. In F2021, 817 counselling sessions were provided to 447 clients. 23 clients also received psychiatric assessment and consultation in F2021. 

Youth and Young Adult Services accounted for the final 30% of program expenses in F2021. The program aims to support at risk youth in the community through counselling, support groups, mentorships, and substance abuse and violence prevention programs. Most of the program activities operate out of West Toronto Youth Hub, a central location for other local community groups and partners. 728 clients were served through the program in F2021, including 361 youth and their families who were connected to services by youth outreach workers. 

In April 2020, Yorktown Family Services launched a Preventing and Countering Violent Extremism (P/CVE) program. Within is the sub-program Estimated Time of Arrival (ETA). ETA aims to counter extremist ideologies online through training health professionals and clients. In F2021, 629 professionals were trained on P/CVE related topics.  

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Results and Impact

Yorktown Family Services reports 85% of children and youth were able to stabilize mental health symptoms during treatment at YFS. 75% of youth and young adults also reported medium to significant change as a result of therapy at YFS. 

YFS’s new ETA program reports that 83% of participants were able to disengage from violent ideology related to political or religious extremist ideologies. 70% of program participants have reduced or stopped engagement with hate and racist content online for 3 months or longer. 

Yorktown Family Services also reports 100% of clients participating in treatment reported positive outcomes from their service, however, it is unclear what specific programs or services this is in relation to. 

While Ci highlights these key results, they may not be a complete representation of YFS’s results and impact. 

This charity is not yet rated on impact (n/r).  

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Yorktown Family Services has donations of $1.6m in F2021. The charity received $5.2m in government funding, representing 77% of total revenues. Its fundraising and administrative costs (reported on a combined basis) are 9%. For every dollar donated, 91 cents go to the cause. This is within Ci’s reasonable range for overhead spending.  

Yorktown Family Services has $798k in funding reserves. The charity could cover 14% or almost 2 months of annual program costs with current reserves. 

This charity report is an update that has been sent to Yorktown Family Services for review. Changes and edits may be forthcoming.  

Updated on January 27, 2022 by Brenleigh Jebb and Kate Bahen.


Financial Review

Financial Ratios

Fiscal year ending March
Fundraising & admin costs as % of revenues 9.0%10.4%9.6%
Total overhead spending 9.0%10.4%9.6%
Program cost coverage (%) 13.7%11.7%10.8%

Summary Financial Statements

All figures in $000s
Donations 1,5611,5481,397
Government funding 5,2254,4644,161
Total revenues 6,7866,0115,558
Program costs 5,8145,2584,903
Fundraising & administrative costs 609624533
Total spending 6,4235,8825,436
Cash flow from operations 363130122
Funding reserves 798617528

Note: To report on a cash basis Ci has adjusted for deferred donations, affecting total revenue by $261k in F2021, $14k in F2020, and $48k in F2019. YFS do not report administrative and fundraising cost separately, nor allocate personnel costs to program or administrative and fundraising costs. As a result, combined fundraising and administrative costs reported on the charity’s AFS did not reconcile with the charity’s T3010 filing with the CRA. Ci reported the costs filled in the T3010. The difference between the two reported amounts was assumed to be personnel costs. The amount was backed out of personnel costs, which was reported as a program expense. Ci also reported occupancy expenses as program costs. Amortization was backed out of program costs, as it relates to occupancy costs.  

Salary Information

Full-time staff: 70

Avg. compensation: $67,893

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2021

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.yorktownfamilyservices.com
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: (416) 394-2424


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Charitable Registration Number: 80340 7956 RR0001