186 Spadina Avenue, Units 1-5
Toronto, ON M5T 3B2
President & CEO: Marina Glogovac
Board Chair: Ruth MacKenzie

Charitable Reg. #:89566 8417 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 5/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 100 cents are available for programs.

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About CanadaHelps:

Founded in 2000, CanadaHelps simplifies charitable giving by providing a central online platform to donate to charities. Its website helps donors send funds to charities of their choice and store donation receipts, while providing charities with fundraising platforms and donor management tools. CanadaHelps receives cash donations and donated securities on behalf of charities across Canada. To cover its costs, it distributes the funds for a processing fee of between 2% (security donations over $100k) and 4% (one-time donations).

In F2020, CanadaHelps gave out $280.1m in donations, with another $8.8m committed to charities but not yet disbursed at year end. Over the past 20 years, it states that it has distributed more than $1 billion.

CanadaHelps aims to help charities increase their effectiveness by streamlining the donation process and reducing overhead costs. For instance, it offers customizable donation forms, ticketed event pages, peer-to-peer fundraising, and monthly donation options. It also created several new online tools to help charities run fundraising campaigns in F2020. CanadaHelps launched its new Donor Management System (DMS) during the year, which generates reports on donor data and helps charities to track patterns in donations over time. In response to the covid-19 pandemic, it also produced eight webinars on topics relating to virtual fundraising and moving online. In total, 27,234 charities received donations through CanadaHelps in F2020, including 2,400 new charities joining its platform for the first time.

For donors, CanadaHelps aims to help Canadians donate with ease and engage more people in charitable giving. In response to data showing donations falling among young donors, CanadaHelps launched its Cause Funds initiative in November 2019. Cause Funds allow donors to give to many registered charities supporting a common cause at once. In F2020, it ran two covid-19 Cause Funds and a Black Solidarity Fund, helping 12,215 donors to support 682 charities. According to its research, CanadaHelps states that younger donors are likely to be socially conscious and more drawn to cause-based giving, finding that younger donors gave to the Black Solidarity Fund at more than double the typical rate of giving by young Canadians. It also states that Cause Funds help distribute funds to many smaller charities, which comprise 91% of charities in Canada but only receive 57% of donations.

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Results and Impact

CanadaHelps reports that 10% of the peer-to-peer campaigns that it hosted in F2020 exceeded their funding goals. On average, these campaigns exceeded their funding goals by 34%. Based on survey data, CanadaHelps also found that 93% of participants found its online webinars helpful in F2020.

In total, around 794,000 donors used CanadaHelps services during the year, up 65% from the year before. 

While Ci highlights these key results, they may not be a complete representation of CanadaHelps’ results and impact. This charity is not yet rated on impact (n/r).

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CanadaHelps is a Major 100 charity, one of Canada's largest charities in terms of donations. It received $301.4m in donations in F2020, rising 58% from $190.4m in the year before. In F2020, CanadaHelps distributed $280.1m in donor-designated grants, compared to $182.2m in F2019.

CanadaHelps audited financial statements do not disclose activity-based costing. Charity Intelligence has used its information filed in its annual T3010 return for cost allocations. Administrative costs are less than 1% of revenues (less investment income) and fundraising costs as a percentage of donations are virtually zero. Nearly all dollars donated go to the cause. This is not within Ci's reasonable range for overhead spending between 65 and 95 cents. However, given the low-cost nature of this charity, this likely does not raise any concerns about understated overhead costs.

CanadaHelps has $2.5m in net funding reserves, which can cover 29% or less than four months of annual program costs.

Capital expenditures spiked at $2.5m in F2019 due to the purchase of a new office building for $1.9m, funded partly by long-term debt. CanadaHelps' audited financial statements fail to disclose interest costs. These are likely bundled in with credit card transaction costs and bank charges. 

Charity Intelligence has sent this update to CanadaHelps for review. Changes and edits may be forthcoming.

Updated on June 15, 2021 by Eric Zhao.

Financial Review

Financial Ratios

Fiscal year ending June
Administrative costs as % of revenues 0.4%0.4%0.6%
Fundraising costs as % of donations 0.0%0.1%0.1%
Total overhead spending 0.4%0.5%0.6%
Program cost coverage (%) 28.9%(1.2%)26.1%

Summary Financial Statements

All figures in $000s
Donations 301,435190,421157,661
Goods in kind 221140
Government funding 00135
Fees for service 237298202
Investment income 8310368
Other income 325152180
Total revenues 302,102190,985158,285
Program costs 8,7216,3145,476
Donor-designated donations 280,060182,160150,352
Administrative costs 1,166840876
Fundraising costs 6187105
Total spending 290,007189,402156,809
Cash flow from operations 12,0951,5841,476
Capital spending 8112,538439
Funding reserves 2,524(74)1,430

Note: To report on a cash basis, Ci adjusted donor-designated funds by changes in contributions due to charities. This affected grants and expenses by ($8.8m) in F2019, ($644k) in F2019, and ($970k) in F2018. Ci reported program, administrative, and fundraising costs from the charity’s T3010 filings with the CRA, and removed amortization on a pro-rata basis.

Salary Information

Full-time staff: 58

Avg. compensation: $72,482

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2020

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.canadahelps.org
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 416-628-6948


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Charitable Registration Number: 80340 7956 RR0001