355 Adelaide Street West
Toronto, ON M5V 1S2
President & CEO: Marina Glogovac
Board Chair: Sue Tomney

Charitable Reg. #: 89566 8417 RR0001
Sector: Public Benefit
Public Foundation

Charity Rating

[Charity Rating: 4/4]

Results Reporting

Grade: A-

The grade is based on the charity's public reporting of the work it does and the results it achieves.

Financial Transparency

Audited financial statements for current and previous years available on the charity's website [Audited financial statement for most recent year]

Need for Funding

Funding Reserves Program Costs

Spending Breakdown

Cents to the Cause

2015 2016 2017
For a dollar donated, cents funding the cause after fundraising and admin costs, excluding surplus.

Full-time staff #30

Avg. Compensation $78,489

Top 10 Staff Salary Range

$350k + 0
$300k - $350k 0
$250k - $300k 1
$200k - $250k 0
$160k - $200k 1
$120k - $160k 2
$80k - $120k 6
$40k - $80k 0
< $40k 0
Information from most recent CRA Charities Directorate filings for F2017

About CanadaHelps:

Founded in 2000, CanadaHelps operates an online platform that facilitates donations to charities. It also gives charities online fundraising tools. The charity reports that 86% of charities in Canada have 5 or fewer staff and 48% are fully volunteer run. In CanadaHelps’ 2017 Giving Report, it notes that four out of every five small charities in Canada (revenues under $500k) rely on donations to operate.

CanadaHelps has grown quickly and now is bigger than United Way Toronto, another 'middle-man'/intermediary charity. Its online giving platform makes it the “Amazon” of giving in Canada. United Way Toronto handles $131 million in donations at a cost of $23.8m and grants to charities $108.9m. In comparison, CanadaHelps handled more in online donations: $138.2m, granting $133.5m to charities.

In F2017, CanadaHelps charged an average transaction fee of 3.6% for processing donations. CHIMP is another online donating platform that charges a processing fee of 2.8% for donations made by credit cards. CanadaHelps reports that 17,400 charities (20% of all registered charities in Canada) now use its giving platform to process online donations.  

CanadaHelps provides a variety of services to charities which include customizable donation forms, fundraising event services, crowdfunding campaigns and donor management reports. CanadaHelps offers charities free training webinars, white papers on donor giving behaviour, and how-to resources. In F2017, it states that 8,000 participants engaged in these educational resources during the year.

Results and Impact: CanadaHelps has built a convenient, secure and cost-efficient online giving platform used by 405,000 Canadians in F2017 donating $138.2m, a 92% increase compared to F2013. Each donor that used CanadaHelps in F2017 dontated an average of $341.

Financial Review:

CanadaHelps is one of Canada’s largest charities in terms of donations, a Major 100, with donations of $133.8m in F2017, a 20% increase compared to F2016. The charity distributed $133.2m worth of donor-designated grants in F2017. Charity Intelligence has reported the charity’s fundraising and administrative costs together, which are 4% of total revenues. For every dollar donated, $0.96 goes to its grants. This falls outside Ci’s reasonable range for overhead spending, although due to the nature of its operations, this does not raise a concern. CanadaHelps has funding reserves of $5.1m that can cover 1 year of annual fundraising and administrative costs.

In F2017, fees charged by CanadaHelps in transaction fees cover operating costs. CanadaHelps is one successful social enterprise. 

This is a new charity profile that has been sent to CanadaHelps for review. Changes and edits may be forthcoming.

Created on August 14, 2018 by Derek Houlberg.

Financial Ratios

Fiscal year ending June
Fundraising & admin costs as % of revenues 3.9%3.8%4.2%
Program cost coverage (%) 0.0%0.0%0.0%

Summary Financial Statements

All figures in $000s
Donations 133,793114,89494,183
Goods in kind 576764
Government funding 1441550
Fees for service 5,03083,775
Investment income 412430
Other income 7513724
Total revenues 139,140115,28498,076
Program costs 000
Donor-designated donations 133,187109,65793,472
Fundraising & administrative costs 5,4104,3894,139
Cash flow from operations 5431,238465
Funding reserves 5,1064,9653,476
Note: Ci included donations collected on behalf of other charities in donations and donor-designated grants, increasing total revenues and expenses by $138.2m in F2017, $114.8m in F2016 and $97.2m in F2015. Ci reported transaction fees in fees for service, decreasing total donations by $5.0m in F2017, $4.1m in F2016 and $3.8m in F2015. Ci reported donated services in donated goods in kind, decreasing total donations by $57k in F2017, $67k in F2016 and $64k in F2015. Ci reports on a cash basis and thus adjusted for deferred grant revenue, increasing total revenues by $8k in F2017 and $12k in F2016. Ci reduced donor-designated grants by reported transaction fees, decreasing total expenses by $5.0m in F2017, $4.1m in F2016 and $3.8m in F2015.

Comments added by the Charity:

No comments have been added by charity
Go to top