35 Waller Street
Ottawa, ON K1N 7G4
Executive Director: Sean Wong
Board President: Anthony Bennett Wong

Charitable Reg. #:83105 8615 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 61 cents are available for programs.

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About Ottawa Mission Foundation:

Founded in 1906 as Union Mission for Men, the charity was later renamed Ottawa Mission. It provides shelter, food, clothing, skills, and spiritual support to homeless people in Ottawa, with the goal of helping people build a wholesome life. Ottawa Mission divides its program spending into four areas: food & shelter, addiction & trauma treatment, client services, and health services. The need for shelters in Ottawa has grown in recent years - despite the City of Ottawa introducing a 10-year plan in 2014 to reduce shelter use by 40%, the number of people in the shelter system has increased from 6,430 in June 2014 to 7,937 as of June 2019.

Ottawa Mission’s fundraising arm is Ottawa Mission Foundation, which was established in 2010, as a separate registered charity. In F2019, the foundation granted $4.6m to Ottawa Mission.

Emergency food and shelter services are 49% of program spending. Ottawa Mission sheltered 2,121 different people in F2019, with a daily average of 195 people. The shelter had a 109% occupancy rate during the year, with up to 20 overflow mats needed on 89% of nights. Ottawa Mission also reports serving 495,360 meals in F2019 – averaging 1,358 meals daily, which is an increase of 3.5% from F2018.

Addiction & trauma services are 20% of program spending. Ottawa Mission’s addiction & trauma services include six programs. The day program, which had 27 daily attendees in F2019, is a harm reduction program for men that offers daily group support and education sessions. The Hope program is a harm reduction program for men who stay at the shelter and attend the day program. Stabilization is a month-long, residential abstinence program. It offers therapeutic support and rehab for clients aiming for long-term sobriety and planning to enter an addiction treatment or safe housing program. Lifehouse is a five-month residential treatment program for men with addiction and trauma history, which runs an initial core treatment phase followed by a reintegration phase. Second Stage, which had 10 residents in F2019, offers transitional housing for up to one year to Lifehouse graduates. Aftercare is another program available to Lifehouse graduates up to 2 years after treatment that offers individual and group support sessions.

Client services are 18% of program spending. These services include housing assistance, employment support, clothing, education & job training, and mental health services. Through client services, Ottawa Mission helped 759 clients in personalized case management in F2019. The charity’s education programs include Stepping Stones learning centre, which helps clients get their high school diploma, learn a trade, or improve literacy skills, and Discovery University, which offers free, non-credit university courses. Ottawa Mission also runs a food services training program that gives clients on-the-job training in a commercial kitchen for five months. It offers additional courses in WHMIS, health & safety, food handler’s certification and first aid/CPR. 43 clients struggling with mental health were referred to the Royal Ottawa Hospital and 18 clients accessed mental health programs at Ottawa Mission. The clothing program served 7,314 shelter clients and community members in F2019.

Health services are 13% of program spending. These services include a hospice, a dental clinic, and a primary care clinic. Ottawa Mission’s primary care clinic had 13,250 patient visits and the dental care clinic had 579 patient visits in F2019. Its hospice cared for 50 patients during the year.

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Results and Impact

Ottawa Mission reports that the 495,360 meals provided and 2,121 unique clients sheltered in F2019 greatly improved the health of some homeless people and decreased their risk of exposure, especially during cold winter months.

Ottawa Mission’s Client services personalized case management program helped six clients increase their income in F2019. The client services housing assistance program helped change 122 households to safe housing for clients and housed 193 clients.

In F2019, one client received their high school diploma through the Stepping Stones learning center, and 82 clients graduated from Discovery University. The food services training program had 25 graduates in F2019, and 142 of the 149 graduates since 2004 have found employment in the industry.

 While Ci highlights these key results, they may not be a complete representation of Ottawa Mission's results and impact. 

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The following analysis consolidates the audited financials of Ottawa Mission and Ottawa Mission Foundation.

Ottawa Mission is a large charity with total donations of $7.7m in F2019. Administrative costs are 14% of revenues (excluding investment income) and fundraising costs are 25% of donations. This means overhead costs are 39%. For every dollar donated, 61 cents go to the cause. This is outside of Ci’s reasonable range. 

Ottawa Mission has funding reserves of $14m which can cover 1.6 years of program costs at the F2019 level.  

Ottawa Mission paid external fundraisers $334k in F2019 to raise $137k for a cost of $2.43 per dollar raised.

This charity report is an update that was sent for review to Ottawa Mission. Changes and edits may be forthcoming.

Updated on May 28, 2020 by Eric Jose.

Financial Review

Financial Ratios

Fiscal year ending April
Administrative costs as % of revenues 13.6%13.5%15.2%
Fundraising costs as % of donations 25.1%21.4%19.9%
Total overhead spending 38.7%34.9%35.1%
Program cost coverage (%) 162.7%156.0%160.8%

Summary Financial Statements

All figures in $000s
Donations 7,7036,9246,381
Government funding 4,0873,9573,797
Investment income 8931761,099
Other income 901650362
Total revenues 13,58311,70711,639
Program costs 8,6278,3107,942
Administrative costs 1,7281,5571,600
Fundraising costs 1,9351,4801,272
Total spending 12,28911,34710,814
Cash flow from operations 1,293359825
Capital spending 5321732,451
Funding reserves 14,03212,96812,768

Note: Ci consolidated the audited financials of Ottawa Mission and Ottawa Mission Foundation. As such, all related party transfers have been backed out. Ci used the charity and foundation’s T3010 filing with the CRA to allocate program, fundraising and administrative costs. Amortization was backed out of program, administrative, and fundraising costs and reported as a non-cash expense.

Salary Information

Full-time staff: 109

Avg. Compensation: $72,266

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2019

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Comments & Contact

Comments added by the Charity:

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Charity Contact

Website: www.ottawamission.com
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 613-234-1144