Mission Services of London

About Mission Services of London:

Established in 1951, Mission Services of London is a Christian faith-based charity with a mission to provide food, shelter, clothing, crisis intervention, and rehabilitation to those in need in London, Ontario. The charity’s related party – Mission Services of London Foundation – was incorporated in 2000 to serve as the fundraising arm to the operating charity. The Foundation has a mission to reduce the charity’s reliance on government funding to support programs.

In F2017, the charity served 204,375 meals and had 6,852 bed stays across all programs. Mission Services of London has 5 buildings, each operating a different program. The Men’s Mission and Rehabilitation Centre is an emergency shelter with 111 beds and residence for men who require longer term care and support (35 beds). Community Mental Health Programs offer case management and referrals for homeless, “at-risk” clients, and anybody who comes through their drop-in resource centre looking for help. In F2017, Mission Services of London made 3,928 referrals as part of the Mental Health Program. Rotholme Women’s and Family Shelter has accommodation for up to 20 families whose stays vary from 1 to 30 days. Quintin Warner House is a 4-month residential addiction program for men 18 and older.

Mission Store is a shop for clothing, housewares, and other items that takes in donations and sells them tax-free. Approximately 60-70% of donations are distributed through the charity’s Voucher Program. Clients who cannot afford to pay for clothing and household items are given a voucher which allows them to get needed items. In F2017, $392k in donated goods were distributed through the Voucher Program to 4,142 clients.

In 2017 and 2016, Mission Services of London distributed a client satisfaction to 233 clients each year. 82% of respondents thought the overall value of Mission Services of London was very good or excellent in 2017, up from 80% reported in 2016.

Financial Review:

Mission Services of London is a medium-sized charity with $2.8m in donations in F2015. Government funding accounts for a majority of the charity’s funding, contributing 52% of total revenues ($4.4m) in F2015. Mission Services of London also brings in $420k through its Mission Store and rent payments from clients. Administrative costs were 10% of revenues and fundraising costs were 37% of donations in F2015. For every $1 donated, 53 cents went to the cause. This falls outside of Charity Intelligence’s reasonable range for overhead spending. The charity and Foundation have combined funding reserves of $7.4m, which can cover annual program costs 1.2 times.

This charity report is an update that is currently being reviewed by Mission Services of London. Changes and edits may be forthcoming.

Updated on July 14, 2017 by Juliana Badovinac.