Mission Services of London
STAR RATINGCi's Star Rating is calculated based on the following independent metrics: |
✔+
FINANCIAL TRANSPARENCY
Audited financial statements for current and previous years available on the charity’s website.
B
RESULTS REPORTING
Grade based on the charity's public reporting of the work it does and the results it achieves.
n/r
DEMONSTRATED IMPACT
The demonstrated impact per dollar Ci calculates from available program information.
NEED FOR FUNDING
Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.
59%
CENTS TO THE CAUSE
For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 59 cents are available for programs.
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Programs
About Mission Services of London:
Founded in 1951, Mission Services of London is a Christian charity that works to help people struggling with poverty and homelessness in London, Ontario. It provides food, shelter, clothing, crisis intervention, and rehabilitation. Mission Services of London runs five main programs: Community Mental Health Programs, Men’s Mission, Mission Store, Quintin Warner House, and Rotholme Women’s & Family Shelter.
Mission Services of London’s Community Mental Health Programs (CHMP) offer different support services to help homeless people, those at risk of becoming homeless, and those experiencing mental health and addiction issues. In F2019, Mission Services made 2,598 referrals by CMHP to community partners. Crashbed is a safe, overnight crisis space that offers food, showers, support services, and referrals. The charity reports that it provided 5,683 Crashbed stays in F2019.
The Men’s Mission and the Rotholme Women’s & Family Shelter are emergency shelters that provide accommodations and housing stability support. The Men’s Mission is a 146-bed facility for men. It operates as both an emergency shelter with 111 beds for men aged 16 and older, as well as a transitional residence with 35 beds for men requiring longer term support. The Rotholme Women’s & Family Shelter has a 20-room facility that accommodates families.
Mission Services of London’s Quintin Warner House is a 14-bed, four-month residential addiction treatment program for males 18 years of age and older. The program includes intensive group therapy, life skills, goal setting, spiritual awareness, and recreational activity.
The Mission Store sells clothing, housewares, linens, electronics, books, and more. Mission Services of London gives families and individuals in need free clothing or household articles through a voucher system. In F2019, Mission Services of London provided $265,000 worth of Mission Store voucher goods.
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Results and Impact
Mission Services of London conducted a client satisfaction survey in F2018 which reached 176 clients. The survey showed that 83% responded excellent or very good to the positive overall value of Mission Services of London’s support. Additionally, 87% (up from 75% in F2017) strongly agreed or agreed that they felt hopeful based on Mission Service of London’s support.
While Ci highlights these key results, they may not be a complete representation of Mission Services of London’s results and impact.
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Finances
Mission Services of London is a medium-sized charity, with total donations of $2.9m in F2018. Administrative costs are 11% of revenues (excluding investment income) and fundraising costs are 30% of donations. For every dollar donated, 59 cents go to the cause. This is outside Ci’s reasonable range for overhead spending. Net funding reserves of $1.3m can cover two months of annual program costs.
This charity report is an update that has been sent to Mission Services of London for review. Changes and edits may be forthcoming.
Updated on July 26, 2019 by Lauren Chin.
Financial Review
Fiscal year ending March
|
2018 | 2017 | 2016 |
|---|---|---|---|
| Administrative costs as % of revenues | 11.5% | 11.0% | 10.0% |
| Fundraising costs as % of donations | 29.8% | 38.1% | 35.7% |
| Total overhead spending | 41.2% | 49.1% | 45.7% |
| Program cost coverage (%) | 17.6% | 7.4% | 26.3% |
Summary Financial StatementsAll figures in $000s |
2018 | 2017 | 2016 |
|---|---|---|---|
| Donations | 2,855 | 2,426 | 2,541 |
| Goods in kind | 286 | 382 | 426 |
| Government funding | 4,478 | 4,664 | 4,463 |
| Fees for service | 196 | 230 | 223 |
| Business activities (net) | 549 | 375 | 188 |
| Investment income | 116 | 334 | (39) |
| Other income | 231 | 139 | 144 |
| Total revenues | 8,711 | 8,550 | 7,946 |
| Program costs | 7,416 | 7,048 | 6,342 |
| Administrative costs | 984 | 900 | 796 |
| Fundraising costs | 850 | 924 | 908 |
| Total spending | 9,250 | 8,872 | 8,045 |
| Cash flow from operations | (539) | (322) | (99) |
| Capital spending | (34) | 252 | 1,002 |
| Funding reserves | 1,306 | 521 | 1,669 |
Note: Ci consolidated Mission Services of London and Mission Services of London Foundation in the financial analysis. As such, Ci removed related party grants/expenses, affecting revenues and expenses by ($1.2m) in F2018, ($810k) in F2017, and ($306k) in F2016. Business activities, which include Mission Store Sales, are presented gross as the charity did not report related expenses as a separate line in its audited financials. Ci used the charity’s T3010 filing with the CRA to allocate funds into program, administrative, and fundraising costs. As the fundraising arm of the operating charity, the Foundation’s expenses were allocated under the assumption that all expenses are related to fundraising activities. Amortization was reported as a non-cash expense and was removed from program and administrative costs.
Salary Information
$350k + |
0 |
$300k - $350k |
0 |
$250k - $300k |
0 |
$200k - $250k |
0 |
$160k - $200k |
0 |
$120k - $160k |
0 |
$80k - $120k |
5 |
$40k - $80k |
5 |
< $40k |
0 |
Information from most recent CRA Charities Directorate filings for F2018
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Comments & Contact
Comments added by the Charity:
Charity Contact
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