Mission Services of London

4-797 York Street
London, ON N5W 6A8
Executive Director: Peter Rozeluk
Board President: Kim Cechetto

Charitable Reg. #:11930 2578 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 59 cents are available for programs.

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About Mission Services of London:

Founded in 1951, Mission Services of London is a Christian charity that works to help people struggling with poverty and homelessness in London, Ontario. It provides food, shelter, clothing, crisis intervention, and rehabilitation. Mission Services of London runs five main programs: Community Mental Health Programs, Men’s Mission, Mission Store, Quintin Warner House, and Rotholme Women’s & Family Shelter.

Mission Services of London’s Community Mental Health Programs (CHMP) offer different support services to help homeless people, those at risk of becoming homeless, and those experiencing mental health and addiction issues. In F2019, Mission Services made 2,598 referrals by CMHP to community partners. Crashbed is a safe, overnight crisis space that offers food, showers, support services, and referrals. The charity reports that it provided 5,683 Crashbed stays in F2019.

The Men’s Mission and the Rotholme Women’s & Family Shelter are emergency shelters that provide accommodations and housing stability support. The Men’s Mission is a 146-bed facility for men. It operates as both an emergency shelter with 111 beds for men aged 16 and older, as well as a transitional residence with 35 beds for men requiring longer term support. The Rotholme Women’s & Family Shelter has a 20-room facility that accommodates families.

Mission Services of London’s Quintin Warner House is a 14-bed, four-month residential addiction treatment program for males 18 years of age and older. The program includes intensive group therapy, life skills, goal setting, spiritual awareness, and recreational activity.

The Mission Store sells clothing, housewares, linens, electronics, books, and more. Mission Services of London gives families and individuals in need free clothing or household articles through a voucher system. In F2019, Mission Services of London provided $265,000 worth of Mission Store voucher goods.

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Results and Impact

Mission Services of London conducted a client satisfaction survey in F2018 which reached 176 clients. The survey showed that 83% responded excellent or very good to the positive overall value of Mission Services of London’s support. Additionally, 87% (up from 75% in F2017) strongly agreed or agreed that they felt hopeful based on Mission Service of London’s support.

While Ci highlights these key results, they may not be a complete representation of Mission Services of London’s results and impact.

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Mission Services of London is a ­­­­medium-sized charity, with total donations of $2.9m in F2018. Administrative costs are 11% of revenues (excluding investment income) and fundraising costs are 30% of donations. For every dollar donated, 59 cents go to the cause. This is outside Ci’s reasonable range for overhead spending. Net funding reserves of $1.3m can cover two months of annual program costs.

­­This charity report is an update that has been sent to Mission Services of London for review. Changes and edits may be forthcoming.

Updated on July 26, 2019 by Lauren Chin.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 11.5%11.0%10.0%
Fundraising costs as % of donations 29.8%38.1%35.7%
Total overhead spending 41.2%49.1%45.7%
Program cost coverage (%) 17.6%7.4%26.3%

Summary Financial Statements

All figures in $000s
Donations 2,8552,4262,541
Goods in kind 286382426
Government funding 4,4784,6644,463
Fees for service 196230223
Business activities (net) 549375188
Investment income 116334(39)
Other income 231139144
Total revenues 8,7118,5507,946
Program costs 7,4167,0486,342
Administrative costs 984900796
Fundraising costs 850924908
Total spending 9,2508,8728,045
Cash flow from operations (539)(322)(99)
Capital spending (34)2521,002
Funding reserves 1,3065211,669

Note: Ci consolidated Mission Services of London and Mission Services of London Foundation in the financial analysis. As such, Ci removed related party grants/expenses, affecting revenues and expenses by ($1.2m) in F2018, ($810k) in F2017, and ($306k) in F2016. Business activities, which include Mission Store Sales, are presented gross as the charity did not report related expenses as a separate line in its audited financials. Ci used the charity’s T3010 filing with the CRA to allocate funds into program, administrative, and fundraising costs. As the fundraising arm of the operating charity, the Foundation’s expenses were allocated under the assumption that all expenses are related to fundraising activities. Amortization was reported as a non-cash expense and was removed from program and administrative costs.

Salary Information

Full-time staff: 111

Avg. Compensation: $39,201

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2018

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Comments & Contact

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Charity Contact

Website: www.missionservices.ca
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