Shepherds of Good Hope
STAR RATINGCi's Star Rating is calculated based on the following independent metrics: |
✔+
FINANCIAL TRANSPARENCY
Audited financial statements for current and previous years available on the charity’s website.
A-
RESULTS REPORTING
Grade based on the charity's public reporting of the work it does and the results it achieves.
Low
DEMONSTRATED IMPACT
The demonstrated impact per dollar Ci calculates from available program information.
NEED FOR FUNDING
Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.
77%
CENTS TO THE CAUSE
For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 77 cents are available for programs.
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OVERVIEW
About Shepherds of Good Hope:
Shepherds of Good Hope is a 2-star charity with an above-average results reporting grade. The charity has reasonable overhead costs and is financially transparent; however, it has a Low demonstrated impact.
Founded in 1983, Shepherds of Good Hope (SGH) provides individuals in Ottawa with appropriate support to break the cycle of homelessness. SGH provides shelter, food, clothing, and support services to people struggling with mental health challenges, addiction, and trauma. SGH's major programs include transitional shelter services, supportive housing, and community support services.
Supportive housing program - 42% of total program spending ($5.4m): This program allows people with physical and mental health challenges to live independently. In F2022, the charity opened its fifth supportive housing residence, which houses 42 people. In F2022, the charity provided permanent and stable housing for 234 people and served 187,434 meals in this program. SGH plans to open a new multi-purpose space in 2024, providing 48 supportive housing units, a new drop-in facility and a new community soup kitchen.
Community support services - 31% of total program spending ($3.9m): provide food and activities to shelter clients, supportive housing residents, and broader community members. In F2022, the charity served a total of 82,123 meals in its soup kitchen, with 225 meals served each day on average over three meal periods.
Transitional shelter program - 27% of total program spending ($3.5m): This program helps people transition from homelessness to permanent housing. Programs include a traditional men’s shelter, a supervised consumption and treatment service for those struggling with addiction, and women’s and men’s transitional emergency shelters for people with complex needs. In F2022, SGH’s shelters provided nightly stays for 2,524 people, with an average length of stay of 22 nights. During the same year, 1,688 people were diverted to SGH’s shelters by emergency services.
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Results and Impact
In F2022, Shepherds of Good Hope reported providing 234 people with permanent and stable housing in its supportive housing residences. The charity aims to provide permanent housing for 339 people in 2024.
While Charity Intelligence highlights these key results, they may not be a complete representation of Shepherds of Good Hope’s results and impact.
Charity Intelligence has given Shepherds of Good Hope a Low impact rating based on demonstrated impact per dollar spent.
Impact Rating: Low

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Finances
Charity Intelligence consolidated Shepherds of Good Hope’s financial statements with Shepherds of Good Hope Foundation's financial statements for the following analysis.
In F2022, Shepherds of Good Hope had total donations and special events revenues of $5.1m. The charity also received $10.9m in government funding, representing 55% of total revenues. Administrative costs are 4% of revenues (excluding investment income), and fundraising costs are 19% of donations. This results in total overhead spending of 23%. For every dollar donated, 77 cents go to the cause, which is within Ci’s reasonable range for overhead spending.
SGH has $6.0m in reserve funds, once $4.6m in short-term and long-term debt is accounted for. The charity could cover 44% or over five months of its annual program costs with its reserves.
Charity Intelligence sent an update of this report to Shepherds of Good Hope for review. Changes and edits may be forthcoming.
Updated on June 22, 2023 by Krystie Nguyen.
Financial Review
Fiscal year ending March
|
2022 | 2021 | 2020 |
---|---|---|---|
Administrative costs as % of revenues | 4.1% | 4.4% | 4.0% |
Fundraising costs as % of donations | 18.8% | 18.8% | 11.7% |
Total overhead spending | 22.9% | 23.2% | 15.7% |
Program cost coverage (%) | 43.7% | 36.9% | 56.4% |
Summary Financial StatementsAll figures in $000s |
2022 | 2021 | 2020 |
---|---|---|---|
Donations | 4,882 | 4,595 | 5,652 |
Goods in kind | 1,692 | 1,639 | 1,536 |
Government funding | 10,923 | 9,513 | 8,510 |
Business activities (net) | 1,886 | 1,862 | 1,990 |
Special events | 174 | 174 | 275 |
Investment income | 111 | 408 | (32) |
Other income | 89 | 98 | 133 |
Total revenues | 19,757 | 18,290 | 18,064 |
Program costs | 13,664 | 13,119 | 11,413 |
Donated goods exp | 115 | 138 | 99 |
Administrative costs | 795 | 788 | 726 |
Fundraising costs | 952 | 898 | 692 |
Other costs | 20 | 0 | 0 |
Total spending | 15,546 | 14,943 | 12,930 |
Cash flow from operations | 4,211 | 3,346 | 5,135 |
Capital spending | 10,771 | 7,165 | 4,546 |
Funding reserves | 5,974 | 4,841 | 6,435 |
Note: Ci consolidated the financial data of the charity and its associated Foundation and excluded related party transfers, affecting revenues by ($1.7m) in F2022, ($1.8m) in F2021, and ($1.6m) in F2020, and expenses by ($2.4m) in F2022, ($2.3m) in F2021, ($4.3m) in F2020. The difference between the amounts given to the operating charity and granted by the foundation was recognized as deferred revenue by the operating charity, affecting revenues by $1.2m in F2022, $315k in F2021, and $2.7m in F2020. Ci consolidated the salary information of the operating charity. Ci reported change in fair value of investments, affecting revenues by $98k in F2022, $253k in F2021, and ($196k) in F2020.
Salary Information
$350k + |
0 |
$300k - $350k |
0 |
$250k - $300k |
0 |
$200k - $250k |
0 |
$160k - $200k |
0 |
$120k - $160k |
2 |
$80k - $120k |
1 |
$40k - $80k |
7 |
< $40k |
0 |
Information from most recent CRA Charities Directorate filings for F2022
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Comments & Contact
Comments added by the Charity:
Charity Contact
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