196 Wentworth Street North
Hamilton, ON L8L 7W2
Executive Director: Carol Cowan
Board Chair: Thomas Ferns

Charitable Reg. #:11904 3206 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

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Most recent Audited financial statements available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 63 cents are available for programs.

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About Mission Services of Hamilton:

Mission Services of Hamilton (MSH) is a Christian charity founded in 1956. It works to end poverty and provide a safe place for learning and healing in Hamilton, Ontario. To accomplish its mission, MSH seeks to meet safety, shelter, food and support needs for poor men, women and youth. Hamilton faces higher food insecurity levels than the Canadian average. Mission Services reports providing help to “more than 20,000 people” each year.

In F2016, Mission Services of Hamilton's food bank distributed 10,613 food hampers to 884 poor families each month. Each hamper contains 3-4 days of food and basic toiletries. MSH’s food bank served over 10,000 adults and 6,000 children over the year. Its Good Food Centre served 100,000 hot meals. Food distribution increased 60% in F2016 due to a new walk-in freezer.

MSH's shelter for homeless men has 58 beds and helped 540 men for a total of 1,618 nights/stays in F2016. MSH’s addiction recovery program treated 403 men each month with group counselling. It also provided 2 homes for second-stage housing, helping men in addiction recovery have stable housing. MSH's women's program runs a 24-hour distress call line, receiving 225 crisis phone calls in F2016. Its Inasmuch House women's shelter housed 242 women and children last year. In addition, 158 women used its drop-in centre, Willow's Place. MSH provides after-school programs, meals, snacks and homework assistance to help kids graduate from school.

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The financial review represents the consolidated statements of Mission Services of Hamilton and its associated Foundation, Mission Services of Hamilton Foundation. MSH is a medium-cap charity with $3.2m in donations in F2016. Fundraising costs are 27% of donations and administrative costs stand at 9% of total revenues in F2016. 63 cents of every donated dollar goes to the cause. This falls just outside of Ci’s reasonable range for overhead spending. MSH’s funding reserves stand at 40% of annual program costs, demonstrating a need for funding.

This charity report is an update that is being reviewed by Mission Services of Hamilton. Changes and edits may be forthcoming.

Updated on May 8th 2017 by Josh Lam.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 9.4%10.4%4.1%
Fundraising costs as % of donations 27.4%26.9%5.4%
Program cost coverage (%) 39.6%39.3%25.3%

Summary Financial Statements

All figures in $000s
Donations 3,2053,1412,433
Goods in kind 519663
Government funding 3,3793,4163,405
Fees for service 7167103
Business activities (net) 51195
Other income 11820
Total revenues 6,7676,7486,028
Program costs 5,0774,6745,826
Administrative costs 634701245
Fundraising costs 876845131
Other costs 334041
Cash flow from operations 148488(215)
Funding reserves 2,0081,8381,473

Note: The operating charity’s F2016 and F2015 expense figures were gathered from MSH’s T3010 CRA filings, as it provided a clearer breakdown of program, administrative and fundraising costs. F2014 program and administrative costs were determined by allocating line item expenses as deemed appropriately. Amortization adjustments reduced program costs by $184k in F2016 and $200k in F2015. Ci reported operating charity interest expenses in other cash expenses. Ci was unable to determine F2014 fundraising costs for the operating charity. Ci reported total Foundation expenses of $69k in F2016, $124k in F2015 and $131k in F2014 in fundraising costs. Ci reported capital grants received by the operating charity, increasing donations by $110k in F2016 and $102k in F2015. Ci adjusted for transfers of donations from the foundation to the operating charity, reducing donations by $66k in F2016, $113k in F2015 and $48k in F2014. Ci obtained the F2016 cash and cash equivalents figure of $698k held by the Foundation from the T3010 CRA filing.

Salary Information

Full-time staff: 73

Avg. Compensation: $54,237

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2016

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Charity Contact

Website: www.mission-services.com
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