25 Connell Court, Unit 1
Toronto, ON M8Z 1E8
Executive Director: Dan Kershaw
Board Chair: John Visser

Charitable Reg. #:87253 1843 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 5/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 65 cents are available for programs.

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About Furniture Bank:

Furniture Bank is a 5-star charity with Average demonstrated impact. It is financially transparent, has an A+ results reporting grade, and has reasonable overhead spending.


Founded in 1998, Furniture Bank is a registered charity and social enterprise that distributes gently-used donated furniture to families in need. It aims to provide the comfort, dignity, and stability of a furnished home. Furniture Bank works with economically-vulnerable people, such as families leaving shelters, formerly homeless clients, and newcomers or refugees living in Canada. By collecting and delivering used furniture, the charity states that it redirects waste from landfills while providing furnished homes. Furniture Bank runs three main programs: Homing furniture collection and delivery program, Leg Up social employment program, and its Indigenous-led workshop. 


Furniture Bank's Homing program represented 88% of total program spending in F2022. This program involves distributing used furniture to clients. In F2022, the charity delivered 51,004 different items to families. Working with 155 community agency partners and shelters, Furniture Bank reached 5,558 clients during the year. The charity furnished 2,625 units in Toronto, 710 in Ottawa, 369 in Barrie and Simcoe, and 30 in Winnipeg in F2022.


Furniture Bank's Leg Up social employment program accounted for 8% of program spending in F2022. Furniture Bank partners with local employment agencies to provide work experience, life and skills training, and meaningful work for those facing barriers to employment. The Leg Up program has employed over 250 employees since 2013. 


The remaining 4% of program spending was allocated to Furniture Bank's workshop and support services. The Indigenous-led workshop trains participants in furniture repair, upholstery, and woodworking to combat barriers to work. The workshop has served 20 people and repaired and salvaged 13,560 items since 2015. 

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Results and Impact

Furniture Bank reports that it produced a social return on investment (SROI) value of $10.35 for each dollar donated in F2022. Furniture Bank states that it diverted 744 tons of furniture from landfills in F2022. The charity also reports that its Leg Up program provided 35 jobs to people facing barriers to employment in F2022.


Charity Intelligence has rated Furniture Bank as Average impact based on demonstrated social impact per dollar spent.


While Ci highlights these key results, they may not be a complete representation of Furniture Bank's results and impact.

Impact Rating: Average

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Furniture Bank had total cash donations of $931k in F2022. It also received $4.0m in donated household furnishings (48% of revenues), $1.8m in fees for service (21% of revenues), and $1.6m in government funding (20% of revenues).


Furniture Bank's administrative costs are 8% of revenues (less investment income), and its fundraising costs are 27% of cash donations and special events revenue. This results in total overhead spending of 35%. For every dollar donated to the charity, 65 cents go to the cause, which is within Ci's reasonable range for overhead spending.


Furniture Bank has $1.6m in reserve funds (cash and investments). Excluding the cost of donated furniture, Furniture Bank's reserves can cover 45% or over five months of its annual program costs.


This charity report is an update that has been sent to Furniture Bank for review. Changes and edits may be forthcoming.


Updated on July 11, 2023, by Sydney Olexa.

Financial Review

Financial Ratios

Fiscal year ending December
Administrative costs as % of revenues 7.6%8.4%11.7%
Fundraising costs as % of donations 27.4%20.0%39.9%
Total overhead spending 35.0%28.5%51.6%
Program cost coverage (%) 45.0%60.1%62.2%

Summary Financial Statements

All figures in $000s
Donations 9311,347580
Goods in kind 3,9863,6123,380
Government funding 1,6391,3331,961
Fees for service 1,7781,6321,419
Investment income 1045
Total revenues 8,3457,9277,345
Program costs 3,5252,6832,233
Donated goods exp 3,9863,6123,380
Administrative costs 631669857
Fundraising costs 255270231
Other costs 106
Total spending 8,3997,2356,707
Cash flow from operations (54)693638
Capital spending 356(71)
Funding reserves 1,5871,6141,388

Note: Ci included the estimated values of donated furniture in donated goods in-kind and goods used in programs. This affected total revenues and expenses by $4.0m in F2022, $3.6m in F2021, and $3.4m in F2020. Ci reported administrative and fundraising costs from the charity's T3010 filings with the CRA.

Salary Information

Full-time staff: 73

Avg. compensation: $31,926

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2022

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.furniturebank.org
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 416-934-1229


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Charitable Registration Number: 80340 7956 RR0001