Canadian Hearing Services
STAR RATINGCi's Star Rating is calculated based on the following independent metrics: |
✔+
FINANCIAL TRANSPARENCY
Audited financial statements for current and previous years available on the charity’s website.
B+
RESULTS REPORTING
Grade based on the charity's public reporting of the work it does and the results it achieves.
n/r
DEMONSTRATED IMPACT
The demonstrated impact per dollar Ci calculates from available program information.
NEED FOR FUNDING
Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.
73%
CENTS TO THE CAUSE
For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 73 cents are available for programs.
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OVERVIEW
About Canadian Hearing Services:
Canadian Hearing Services is a 4-star charity. It has a B+ results reporting grade, which is above average. Its overhead spending is within Ci’s reasonable range and it has reserve funds to cover its annual program costs for a year and two months.
Founded in 1940, Canadian Hearing Services (CHS) works to empower deaf and hard-of-hearing Canadians. Its vision is a barrier-free society for Deaf and hard-of-hearing Canadians. It provides resources, communication support, and clinical services. CHS has three programs: Clinical and Community Services, Interpreting, and Corporate Support Services. In the fiscal year ending March 2023 (F2023), CHS held 251,560 appointments and served 51,242 clients.
Clinical and Community Services was 62% of program spending in F2023. CHS held 77,521 audiology appointments, both virtual and in-person. In F2023, CHS had 20,114 counselling clients. CHS had 7,746 new clients in F2023. CHS reported that it had 13% more hearing healthcare clients in F2023 than the year before. CHS also awarded 24 scholarships to deaf and hard-of-hearing students. This surpassed last year’s record of 23 scholarships. In F2023, CHS provided 16,642 hearing aids and communication devices. CHS’s Employment Services served 5,336 clients in F2023.
Interpreting was 30% of program spending in F2023. Canadian Hearing Services received 33,963 interpreting requests in F2023. CHS offers interpreting services on-site or via video. In F2023, CHS taught 881 ASL students.
Corporate Support Services were 7% of program spending in F2023. CHS provides businesses with interpreting, translating, and captioning services. Employers can request accessibility consultations with CHS. Consultants help companies meet the communication requirements of their deaf and hard-of-hearing employees and clients. CHS also sells communication devices to businesses. In F2023, CHS sold 50 counter loop systems to the Greater Toronto Airport Authority (GTAA). These allow hard-of-hearing individuals with certain hearing aids or implants to receive direct amplification at airport checkpoints.
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Results and Impact
In F2023, Canadian Hearing Services conducted a client satisfaction survey. The survey found that:
99% of clients reported they were satisfied to very satisfied with CHS virtual services.
95% reported their service was provided in a confidential and private manner.
93% reported they were treated with dignity and respect.
93% reported CHS made them feel welcome and comfortable.
In F2023, Employment Services at CHS helped 141 individuals secure jobs.
While Ci highlights these key results, they may not be a complete representation of Canada Hearing Services’ results and impact.
Canada Hearing Services is not yet rated on impact (n/r).
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Finances
In F2023, Canadian Hearing Services received $1.5m in donations. It received $23.5m (91% of total revenue) in government funding. Administrative costs are 11% of total revenue (excluding investment income) and fundraising costs are 16% of donations. Overhead spending is 27%, which is within Ci’s reasonable range. For every dollar donated, 73 cents are available for the cause. In F2023, CHS spent $21.5m (83% of total revenue) on its programs.
In F2023, CHS had a surplus of $1.5m and spent $1.2m on capital expenditures. On April 22, 2022, CHS completed the sale of its property at 271 Spadina Road and entered into a leaseback agreement for a portion of the building. It recognized $15.5m in gain on disposal of capital assets related to this sale in F2023. It reported a gain of $19.4m in net proceeds from sale of property, plant, and equipment in F2023. This gain resulted in a negative value of ($18.2m) for capital expenditures.
At the end of F2023, CHS had $27.6 in reserve funds. $2.3m of these funds are donor endowed. Excluding donor-endowed funds, CHS has reserve funds to cover 118% or a year and two months of its program costs.
CHS has a subsidiary, Canadian Hearing Services, Inc. (CHS, Inc.). During F2019, CHS purchased all of the issued shares of CHS, Inc. In F2021, these shares were valued at $2.9m. On January 31, 2022, CHS sold the shares of CHS, Inc. to The Canadian Hearing Services Group in exchange for a promissory note receivable. Ci included unrealized loss on the sale of these shares in investment income ($168k).
This charity report is an update that was sent to Canadian Hearing Services for review. Changes and edits may be forthcoming.
Updated on June 27, 2024 by Thea Clark.
Financial Review
Fiscal year ending March
|
2023 | 2022 | 2021 |
|---|---|---|---|
| Administrative costs as % of revenues | 11.2% | 10.9% | 9.0% |
| Fundraising costs as % of donations | 16.2% | 25.8% | 13.9% |
| Total overhead spending | 27.4% | 36.7% | 22.9% |
| Program cost coverage (%) | 118.4% | 39.1% | 50.4% |
Summary Financial StatementsAll figures in $000s |
2023 | 2022 | 2021 |
|---|---|---|---|
| Donations | 1,519 | 2,273 | 2,145 |
| Government funding | 23,470 | 23,454 | 22,817 |
| Lotteries (net) | 103 | 126 | 138 |
| Business activities (net) | 0 | 0 | 0 |
| Investment income | 574 | 80 | 1,000 |
| Other income | 393 | (58) | 485 |
| Total revenues | 26,059 | 25,874 | 26,585 |
| Program costs | 21,469 | 21,300 | 20,334 |
| Administrative costs | 2,865 | 2,800 | 2,308 |
| Fundraising costs | 246 | 587 | 298 |
| Other costs | 4 | 5 | 13 |
| Total spending | 24,584 | 24,691 | 22,952 |
| Cash flow from operations | 1,475 | 1,183 | 3,632 |
| Capital spending | (18,224) | 1,149 | 2,040 |
| Funding reserves | 27,621 | 10,638 | 12,447 |
Note: DEFERRED REVENUE: The charity uses deferred accounting. To show donors this information on a consistent basis, Ci adjusts for deferred contributions. This affected revenue by ($376k) in F2023, $331k in F2022, and ($219k) in F2021. Ci also adjusted for amortization of deferred capital contributions, affecting revenue by $408k in F2023, ($98k) in F2022, and $179k in F2021. INVESTMENT INCOME: Ci included investment income (loss) and unrealized gain (loss) from investments in revenue. This affected revenue by ($199k) in F2023, ($50k) in F2022, and $904k in F2021. GAIN ON DISPOSAL OF ASSETS: To report on a cash basis, Ci removed gain on disposal of assets from revenue, affecting revenue by $nil in F2023, $nil in F2022, and ($359k) in F2021.
Salary Information
$350k + |
0 |
$300k - $350k |
0 |
$250k - $300k |
1 |
$200k - $250k |
2 |
$160k - $200k |
1 |
$120k - $160k |
4 |
$80k - $120k |
2 |
$40k - $80k |
0 |
< $40k |
0 |
Information from most recent CRA Charities Directorate filings for F2023
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Comments & Contact
Comments added by the Charity:
Charity Contact
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