Good Shepherd Centre Hamilton

400 King Street West, PO Box 1003
Hamilton, ON L8N 3R1
CEO: Richard MacPhee
Board President: Edward Dunn

Charitable Reg. #:13063 6798 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 1/5]


Audited financial statements available only through official request for information from Charities Directorate.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 72 cents are available for programs.

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About Good Shepherd Centre Hamilton:

Good Shepherd Centre Hamilton is a one-star charity with reasonable overhead spending but low demonstrated impact. The charity has a low results reporting grade and is not financially transparent. Read Charity Intelligence's report before you give. 

Founded in 1961, Good Shepherd Centre Hamilton (GSCH) is a charity that provides housing and health services to people in Hamilton, Ontario. GSCH is the largest provider of social services in the Greater Hamilton area. The charity reports that in 2015, 11.6% of families in Hamilton lived below the poverty line. It also reports that in 2018, 501,590 seniors used food banks in Ontario. Its main charitable programs are emergency shelter, homelessness prevention, general health, and youth mental health.

In F2021, Good Shepherd Centre Hamilton spent 49% of program spending on its emergency shelter program. GSCH runs five emergency shelters for homeless people in Hamilton. In F2021, its family centre emergency shelter assisted 103 families. Its family centre is Hamilton’s only emergency shelter specifically for homeless families. Overall, its shelters assisted 3,167 people in F2021. The charity also set up a 56-bed overflow shelter for women during the year.

The charity spent 25% of program spending on its homelessness prevention program in F2021. This program includes counselling services, community outreach services, and re-housing services. GSCH spent 19% of program spending on health programs in F2021. This includes hospice care, palliative care, assisted living for seniors, and health clinics. During the year, 101 patients passed away in hospice care. The charity spent the remaining 6% of program spending on its youth mental health program.

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Results and Impact

Good Shepherd Centre Hamilton reports that it rehoused 103 homeless families in F2021. It also reports giving covid-19 vaccines to 33 clients from its housing program.

While Ci highlights these key results, they may not be a complete representation of GSCH’s results and impact.

Charity Intelligence has given Good Shepherd Centre Hamilton an impact rating of Low based on demonstrated impact per dollar spent.

Impact Rating: Low

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Ci had to request GSCH’s 2021 financial statements from the CRA, and was sent the summary financial statements, not the full audited financial statements. The financial analysis for F2021 and F2020 was done using the summary financial statements. The summary financial statements do not report capital spending.

In F2021, Good Shepherd Centre Hamilton received $3.6m in Canadian donations, and $6.3m in donated food. It also received $22.6m in government funding (64% of total revenue) during the year. This represents a 60% increase in government funding from F2020.

Administrative costs are 5% of total revenue. Fundraising costs are 23% of Canadian donations. This results in total overhead spending of 28%. For every dollar donated, 72 cents go to the cause. This is within Ci’s reasonable range for overhead spending.

GSCH has $2.0m in net funding reserves ($4.4m in liquid assets less $2.4m in interest-bearing debts). Its net funding reserves can cover annual program costs for around one month.

This charity report is an update that has been sent to Good Shepherd Centre Hamilton for review. Changes and edits may be forthcoming.

Updated on June 16th, 2022 by Arjun Kapur.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 5.2%5.7%5.4%
Fundraising costs as % of donations 22.7%26.4%23.6%
Total overhead spending 27.9%32.1%29.0%
Program cost coverage (%) 9.6%(28.1%)(33.5%)

Summary Financial Statements

All figures in $000s
Donations 3,5553,6513,316
Goods in kind 6,2796,2545,021
Government funding 22,56114,10313,305
Fees for service 48157145
Business activities (net) 187182174
Other income 2,7852,5022,848
Total revenues 35,41526,84924,808
Program costs 20,79217,17916,540
Donated goods exp 6,2796,2545,021
Administrative costs 1,8491,5211,348
Fundraising costs 808965783
Other costs 229214255
Total spending 29,95726,13223,946
Cash flow from operations 5,458717862
Capital spending 0085
Funding reserves 1,994(4,830)(5,539)

Note: Ci included federal government payments for covid-19 in government funding, affecting total revenue by $4.3m in F2021. Ci includes amortization in expenses, affecting total expenses by $1.2m in F2021, $952k in F2020, and $930k in F2019. Ci included amortization of deferred contributions in other income. While Ci removes amortization of deferred donations from revenue, amortization of deferred contributions was included because it's not clear if deferred contributions is government funding or donations.

Salary Information

Full-time staff: 239

Avg. compensation: $57,189

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2021

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 905-528-5877


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Charitable Registration Number: 80340 7956 RR0001