87 Pembroke Street
Toronto, ON M5A 2N9
Executive Director: Siu Mee Cheng
Board Chair: Sheryl Song

Charitable Reg. #:12953 5175 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 87 cents are available for programs.

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About Street Haven:

Street Haven at the Crossroads is a 4-star charity. It is financially transparent and has an above-average results reporting grade and overhead spending within Ci’s reasonable range.

Founded in 1965, Street Haven at the Crossroads supports women who are experiencing or are at risk of homelessness. Street Haven believes that all women not only deserve the physical necessities of life but also deserve to have the tools and opportunities to achieve their goals. Street Haven is a multi-service agency that provides emergency shelter, supportive housing, an addiction centre, a learning centre, and a community outreach program. The charity does not provide a spending breakdown of its programs.

Street Haven’s 50-bed emergency shelter provides women experiencing homelessness a place to stay, meals, clothing, counseling, and medical care. In F2022, the charity housed 900 clients, providing 27,375 person-days of shelter.

The charity’s Supportive Housing program provides accommodation for 32 women who are recovering from trauma, mental health challenges, or substance abuse. The program provides living support as needed and teaches life and communication skills. In F2022, the program served 32 clients, providing 11,680 person-days of shelter.

Street Haven’s addiction centre runs a 6-month intensive treatment program for women experiencing substance dependency. The program is located at Grant House, a 24-hour, 12-bed residence. In F2022, 32 women participated in the treatment program, and 75 women were supported by the addiction case management team.

Street Haven’s Learning Centre partners with other agencies that serve women facing homelessness to provide education to women with employment and/or education goals. The Pre-Employment program teaches transferrable skills to allow women to get jobs. The Computer Lab program provides access to computers, phones, and photocopiers. In F2022, the charity offered 63 workshops to 96 women.

Street Haven’s In the Community program offer support to help women make changes in their lives regarding their substance use and workshops to educate youth to make positive change. In F2022, this program served 599 clients.

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Results and Impact

In F2022, Street Haven reported helping 43 clients from Shelter Services, three from Supporting Housing Services, and 43 from the In the Community program settling in stable houses. During the same year, 13 of 32 clients served in the Addiction Residential Treatment graduated from the program.

While Ci highlights these key results, they may not be a complete representation of Street Haven’s results and impact. This charity is not yet rated on impact (n/r).

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In F2022, Street Haven received $700k in donations. The charity’s main source of revenue is government grants, which were $5.2m in F2022 (86% of total revenues). Administrative costs are 7% of revenues (excluding investment income) and fundraising costs are 6% of donations. This results in total overhead spending of 13%. For every dollar donated, 87 cents go toward Street Haven’s programs, which is within Ci’s reasonable range for overhead spending.

Street Haven has $3.0m in reserve funds, after deducting $308k in debt. The charity can cover 66% or eight months of its program costs with its reserves.

Ci has sent this charity update to Street Haven at the Crossroads for review. Changes and edits may be forthcoming.

Updated August 15, 2023 by Krystie Nguyen.


Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 7.3%13.9%23.3%
Fundraising costs as % of donations 5.8%13.3%19.6%
Total overhead spending 13.1%27.2%42.9%
Program cost coverage (%) 66.4%66.0%9.7%

Summary Financial Statements

All figures in $000s
Donations 700792606
Government funding 5,2085,4593,204
Fees for service 1259885
Investment income 8916
Total revenues 6,0416,3583,911
Program costs 4,4733,3392,747
Administrative costs 442883909
Fundraising costs 40105119
Total spending 4,9564,3263,775
Cash flow from operations 1,0852,032137
Capital spending 24695284
Funding reserves 2,9722,202267

Note: Ci adjusted for deferred donations and government funding, affecting revenues by $82k in F2022, $179k in F2021, and $nil in F2020. Ci reported program, administrative, and fundraising costs from the charity’s T3010 filings with the CRA. Ci removed amortization on a pro-rata basis.

Salary Information

Full-time staff: 44

Avg. compensation: $54,756

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2022

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.streethaven.org
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: (416)-967-6060


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Charitable Registration Number: 80340 7956 RR0001