87 Pembroke Street
Toronto, ON M5A 2N9
Executive Director: Deborah Gardner
Board President: Susan Keenan

Charitable Reg. #:12953 5175 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 81 cents are available for programs.

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About Street Haven:

Founded in 1965, Street Haven at the Crossroads supports women who are experiencing or are at risk of homelessness. Street Haven believes all women not only deserve the physical necessities of life, but also to have the tools and opportunities to achieve their goals. Street Haven is a multi-service agency that provides emergency shelter, supportive housing, an addiction centre, and a learning centre.   

Street Haven’s 50-bed emergency shelter provides women experiencing homelessness a place to stay, meals, clothing, counselling, and medical care. In F2018, the shelter was at capacity every night, providing 18,178 bed nights and 65,700 meals to 444 womenThe shelter also runs its Housing Within Shelters program that helps women find or maintain housing.  

The charity’s Supportive Housing program provides accommodation for 32 women who are recovering from trauma, mental health challenges, or substance abuse. The program provides living support as needed and teaches life-skills and communication. In F2018, the program was at capacity with a growing waitlist.  

Street Haven’s addiction centre runs a 6-month intensive treatment program for women experiencing substance dependency. The program is located at Grant Housea 24-hour, 12-bed residence. In F2018, 27 women participated in the treatment program and an additional 90 women in the community were supported in outreach programs including counselling services.   

Street Haven’s Learning Centre partners with other agencies that serve women facing homelessness to provide education to women with employment and/or education goals. In F2018, 33 women were taught reading, writing, and math skills in the Literacy and Basic Skills program. The Pre-Employment teaches transferrable skills to allow women to get jobs and the Computer Lab program and offers access to computers, phones, and photocopiers. 270 women used these programs in F2018.

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Results and Impact

In F2018, Street Haven offered shelter and support to over 1,000 women. Through its Housing Within Shelters program, the charity helped 136 women find permanent affordable housing. Assistance is provided by case managers that continue to offer support once these women are housed to promote successful independence.  

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Street Haven is a medium-sized charity, receiving $655k in donations in F2018. The charity’s main source of revenue is government grants, which were $2.9m in F2018 (79% of total revenues). Administrative costs are 11% of revenues, excluding investment income. Fundraising costs are 8% of donations. For every dollar donated, 81 cents go toward Street Haven’s programs, which is within Ci’s reasonable range for overhead spending. Street Haven's net funding reserves are negative because it holds $790k in mortgages. Excluding this debt, reserves of $511k could cover program costs for 2 months. 

This charity report is an update that was sent to Street Haven at the Crossroads for review. Changes and edits may be forthcoming. 

Updated May 24, 2019 by Caroline McKenna. 

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 10.8%7.6%8.7%
Fundraising costs as % of donations 8.2%6.4%14.1%
Total overhead spending 19.0%14.0%22.9%
Program cost coverage (%) (9.1%)(8.8%)3.1%

Summary Financial Statements

All figures in $s
Donations 655,063668,645420,127
Government funding 2,908,5972,862,7552,938,200
Fees for service 104,36392,506104,077
Investment income 8,8504,36028,568
Total revenues 3,676,8733,628,2663,490,972
Program costs 3,045,6692,876,7582,830,812
Grants 2,00001,000
Administrative costs 395,275274,076301,589
Fundraising costs 53,69443,01559,414
Total spending 3,496,6383,193,8493,192,815
Cash flow from operations 180,235434,417298,157
Capital spending 219,87543,45276,628
Funding reserves (278,736)(254,045)86,709

Note: Because some expenditures are not broken out into program, administrative, and fundraising costs, this report has likely overestimated program costs and underestimated administrative and fundraising costs.

Salary Information

Full-time staff: 37

Avg. Compensation: $55,863

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2018

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Comments & Contact

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Charity Contact

Website: www.streethaven.org
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