2 Overlea Boulevard
Toronto, ON M4H 1P4
Commissioner: Susan McMillan
Board Chair: Andrew B. Lennox

Charitable Reg. #:10795 1618 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

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Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 81 cents are available for programs.

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About Salvation Army:

Salvation Army is an international Christian organization that began operations in Canada in 1882. Its mission is to share the Christian religion, help children and families access basic needs, and help transform communities around the world. It is the largest non-governmental direct provider of social services in Canada. The Governing Council of the Salvation Army in Canada (Salvation Army) combines its operations in Canada and Bermuda. In F2018, Salvation Army helped 1.7 million people in Bermuda and Canada. The charity reports that 14% of Canadians live in poverty and 20% of Canadians skip meals because they cannot afford them. The Salvation Army focuses on addiction, health care, community & family services, congregational ministries, children & youth, education, and overseas programs.

In F2018, Salvation Army’s addictions programs made up 40% of total program spending. Salvation Army offers 19 different services including withdrawal management, day treatment, residential, and outpatient recovery programs. In F2018, Salvation Army provided 7,300 shelter, addictions, detox, and mental health beds each night.

Salvation Army’s health care programs made up 27% of total program spending in F2018. The charity reports that 101,000 people were visited in hospitals, nursing homes, prisons, daycare centres, and other facilities in F2018. Additionally, 132,000 people were helped in night patrol, rescue, and suicide prevention.

In F2018, community and family service programs made up 14% of Salvation Army’s total program spending. These programs include nutritional support, financial, social, education, seasonal, and more. In F2018, Salvation Army reports that 3.2 million free meals were served at shelters and in feeding programs. During the Christmas season, 269,000 people were helped with food hampers and toys. The charity also reports that 10,100 people were helped with language training through Immigration and Refugee Services and 15,700 people were helped with budgeting, tax preparation, and trusteeship.

Salvation Army’s youth and education programs made up 5% of total program spending in F2018. Programs aim to provide safe, educational, and fun spaces for children, and include school feeding programs, summer camps, and anger management. Salvation Army reports that in F2018, 223,000 meals were served in school breakfast programs. Additionally, 4,190 children went to Salvation Army camps and 6,371 children were helped through the Brighter Future Children’s Sponsorship Program.

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Results and Impact

Charity Intelligence has given Salvation Army a Low impact rating based on demonstrated impact per dollar spent.

Salvation Army reports that 550 people completed addictions and rehabilitations programs in F2018. Through its community and family services programs, 21,000 people were helped when an emergency or natural disaster struck. It also helped 500 individuals with human trafficking situations. The charity also reported that its thrift stores diverted 35,000 metric tonnes from landfills in F2018.

While Ci highlights these key results, they may not be a complete representation of Salvation Army’s results and impact.

Impact Rating: Low

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This financial summary is based on the consolidated financial statements of Salvation Army Canada and Bermuda, including the operations of all 400 registered regional Salvation Army charities.

Salvation Army is a Major 100 charity with $202m in donations in F2018. Its administrative costs were 7% of revenues. Its fundraising costs were 12% of donations. For every dollar donated to the charity, 81 cents go to the cause. This is within Ci’s reasonable range for overhead spending. Salvation Army had funding reserves in F2018 of $1b, of which $32m are donor endowed. Excluding donor-endowed funds, funding reserves can cover annual program costs for 2.2 years.

Salvation Army spends a significant portion of its revenues on capital expenditures. In F2017, $58m (9% of revenues) went towards capital expenditures.

This charity report is an update that has been sent to Salvation Army for review. Changes and edits may be forthcoming.

Updated on July 2, 2019 by Lauren Chin.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 7.1%6.7%6.7%
Fundraising costs as % of donations 11.6%12.1%12.1%
Total overhead spending 18.6%18.8%18.8%
Program cost coverage (%) 217.3%210.4%187.4%

Summary Financial Statements

All figures in $000s
Donations 201,850187,464189,655
Government funding 251,863238,373228,430
Fees for service 83,06280,75878,713
Business activities (net) 10,04814,88812,474
Investment income 93,862126,775(22,388)
Other income 18,31943,44031,882
Total revenues 659,004691,698518,766
Program costs - International 5,8044,7396,730
Program costs - Canada 463,042450,122447,016
Administrative costs 39,89037,64936,271
Fundraising costs 23,36122,67022,898
Other costs 13,53316,99213,501
Total spending 545,630532,172526,416
Cash flow from operations 113,374159,526(7,650)
Capital spending 49,54828,63122,529
Funding reserves 1,048,029986,085879,298

Note: Ci has reported Thrift Store operations as net of expenses in revenues; this resulted in affecting total revenues and expenses by ($149m) in F2018, ($138m) in F2017, and ($131m) in F2016.

Salary Information

Full-time staff: 398

Avg. Compensation: $62,765

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2018

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Comments & Contact

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Charity Contact

Website: www.salvationarmy.ca
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