CUPS Calgary Society

1001 10 Ave SW
Calgary, AB T2R 0B7
Executive Director: Carlene Donnelly
Board Chair: Michael Lang

Charitable Reg. #:13411 2515 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 5/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 78 cents are available for programs.

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About CUPS Calgary Society:

Founded in 1989, CUPS Calgary Society works to help Calgarians escape poverty and overcome trauma. The charity supports people to become more resilient and handle challenges, live self-sufficiently, and maintain good health. By treating and preventing childhood trauma, CUPS aims to end the cycle of poverty. In F2019, CUPS worked with 8,084 people, representing a decrease of 29% from F2018. The decrease is a result of the charity focusing on those who are actively involved in their care.

A Charity Intelligence 2020 Top 10 Canadian Impact Charity

In F2019, CUPS completed 2,633 resiliency tools. A resilience tool is an assessment tool that helps determine what types of supports clients need. The matrices cover supports in four main resilience domains: economic, social-emotional health, and developmental.

CUPS Primary Health Services supported 44,029 patient visits in F2019. The clinic provides walk-in medical care, such as check-ups, prescriptions, and immunizations. Also, 340 adults and children accessed oral health care at CUPS Dental Clinic.

CUPS provides three types of economic supports. The Crisis Intervention Fund provides low-income earners with one-time financial aid to cover housing costs, such as first month's rent and eviction notices. The charity also provides a graduated rent subsidy program that provides ongoing financial aid for people who have graduated from the housing first program. In F2019, 1,092 people received housing services and supports. Tax clinics provide any low-income earner in Alberta with free assistance in filing income tax forms.

Social and emotional support programs help adults and families build skills and be involved in the local community. The CUPS Family Development Centre provides goal-setting support, parent education, skill development, and community referrals. Participants must be low-income earners with a child (or expecting a child). All participants receive food, childcare, and transportation help while visiting the centre.

The CUPS Child Development Centre provides children from low-income families with the supports needed to learn and grow. The centre offers full-day preschool, kindergarten, and health care services.

Data is from F2019, as the charity's 2020 Annual Report has not been posted at the time of writing this profile. 

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Results and Impact

CUPS reports that 68% of graduated housing program clients improved their social participation. Also, 60% of Connect2Care clients were able to find a family doctor. 94% of dental patients experienced an improvement in overall health after getting an appointment through CUPS. The charity states that 65% of preschoolers who had a severe disability or delay achieved normal social-emotional skills.

According to CUPS, every dollar donated results in a $10 social return on investment.  

Charity Intelligence has given CUPS a High impact rating for proven impact per dollar.

A Charity Intelligence 2020 Top 10 Canadian Impact Charity

Impact Rating: High

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CUPS Calgary Society is a Large charity, receiving $9.54m in donations. CUPS received $7.1m in government funding in F2020 and also received $450k in service fees. CUPS' administrative costs are 16% of revenues and fundraising costs are 7% of donations. For every dollar donated, 78 cents go to the cause. This is within Ci's reasonable range for overhead spending.

CUPS has funding reserves of $4.7m that can cover 4.3 months of annual program costs.

This charity report is an update that has been sent to CUPS Calgary Society for review. Comments and edits may be forthcoming.

Updated on July 22, 2020 by Tenzin Shomar.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 15.6%15.2%16.1%
Fundraising costs as % of donations 6.6%6.5%9.0%
Total overhead spending 22.2%21.7%25.0%
Program cost coverage (%) 36.0%40.1%37.6%

Summary Financial Statements

All figures in $000s
Donations 9,4979,1898,452
Government funding 7,0986,9336,627
Fees for service 450419408
Investment income 237125198
Total revenues 17,11716,66515,684
Program costs 13,14212,97611,417
Administrative costs 2,6612,5112,490
Fundraising costs 629597757
Total spending 16,43116,08514,665
Cash flow from operations 6865811,019
Capital spending 362277233
Funding reserves 4,7295,2044,288

Note: Ci has presented government funding as reported on the charity’s T3010 filing with the CRA in F2019 and F2018. CUPS management provided the government funding for F2020 to provide consistent presentation while the T3010 is delayed due to covid.  

Salary Information

Full-time staff: 115

Avg. Compensation: $66,403

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2019

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Comments & Contact

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