CUPS Calgary Society

1001 10 Ave SW
Calgary, AB T2R 0B7
President & CEO: Elaine Wilson
Board Chair: Jerrad Blanchard

Charitable Reg. #:13411 2515 RR0001

STAR RATING

Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 5/5]

✔+

FINANCIAL TRANSPARENCY

Audited financial statements for current and previous years available on the charity’s website.

A+

RESULTS REPORTING

Grade based on the charity's public reporting of the work it does and the results it achieves.

Average

DEMONSTRATED IMPACT

The demonstrated impact per dollar Ci calculates from available program information.

NEED FOR FUNDING

Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.

78%

CENTS TO THE CAUSE

For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 78 cents are available for programs.



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OVERVIEW

About CUPS Calgary Society:

CUPS Calgary Society is a 5-star charity with Average demonstrated impact. It has excellent disclosure with an A+ results reporting grade. It holds reserves within Ci’s reasonable range. For every dollar donated to CUPS Calgary Society, 78 cents are available to go to the cause.

A Charity Intelligence 2025 Top 100 Rated Charity.

Founded in 1989, CUPS Calgary Society (CUPS) provides healthcare services, housing support, and basic needs assistance to those in need across the city of Calgary. It particularly focuses on marginalized populations who otherwise lack access to healthcare, struggle to remain housed, and require support to raise children. According to the charity, 650,000 Albertans do not have a family doctor and nearly 20% of children in Alberta live below the poverty line.

CUPS runs three programs: Health Services, Basic Needs & Housing, and Families & Children. In the fiscal year ending March 2026 (F2026), the charity spent $16.9m on its programs. CUPS served 5,813 active clients and delivered 78,466 points of service across its three programs in F2026.

Health Services is CUPS' largest program, accounting for 54% of program spending in F2026. The program offers multi-disciplinary health services such as primary care, prenatal care, mental health, addictions recovery, and palliative care. In F2026, the charity delivered 57,022 points of service through CUPS Health Programs, including 998 immunizations, 128 well baby checks, 438 outreach and home visits, and 1,752 appointments with CUPS clinical staff at Alpha House Detox.

Basic Needs & Housing accounted for 41% of program spending in F2026. The program provides rent subsidies, housing case management, and basic needs support for those living in precarious housing. In F2026, the charity distributed 602 bus tickets and 691 food hampers, held 2,545 direct appointments with clients in the Graduated Rent Subsidy Program, and provided $281,810 to 205 households to cover rent, utilities, and other emergency supports.

Families & Children accounted for 5% of program spending in F2026. The program supports parents with young children through CUPS' Family & Child Development Centre, which offers parenting classes, developmental assessments, and drop-in programs for families. In F2026, 461 individuals accessed services at the centre, and 163 clients received a total of 788 home visits.

 

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Results and Impact

In F2026, CUPS conducted a Client Experience Survey to give clients an opportunity to share feedback on their care. 339 individuals completed the survey. Of respondents, 87% reported having a meaningful relationship with their worker(s) at CUPS, 91% reported feeling involved in their care, and 97% reported feeling treated with dignity and respect.

In the Prenatal and Family Clinic, 40% of prenatal clients returned for postpartum follow-up care.

CUPS' Mental Health program discharged 588 clients in F2026, of whom 25% graduated from the program, and 38% showed improvements in well-being and a decrease in symptoms. In the Liver Clinic, 70% of clients who began Hepatitis C treatment completed it, and 93% of those tested for SVR reached a viral cure. In Addictions and Recovery Supports, 100% of individuals were able to access same-day enrolment.

Through Connect to Care (C2C) 57% of clients who left the program graduated successfully. The Calgary Allied Mobile Palliative Partnership (CAMPP) had an average wait time of 10 days from referral to enrolment, with an average length of stay of 124 days from enrolment to discharge; of those not connected to supports at intake, 59% were connected to primary care providers, 80% to medication coverage, 56% to income support, and 42% to housing.

In Basic Needs and Housing, 95% of clients accessing the Basic Needs Fund through Welcome to CUPS reported that it improved their financial situation. In the Graduated Rent Subsidy Program (GRSP), 70% of clients reported a meaningful relationship with their case worker, and 74% of program exits either graduated or transferred to another housing program.

In Families and Children, 59% of clients enrolled with the Family and Child Development Centre (FCDC) also accessed another CUPS program, and FCDC's outreach capacity grew by 123% over the previous fiscal year.

While Ci highlights these key results, they are only a snippet of CUPS Calgary Society’s full results and impact. Learn more in CUPS’ F2026 Impact Report.

Ci has given CUPS Calgary Society an Average impact rating based on its demonstrated social impact per dollar spent.

Impact Rating: Average

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Finances

CUPS audited financial statements use activity-based costing, a best practice. This means the charity reports program, administrative and fundraising costs separately.

In F2026, CUPS earned $18.9m in revenue. It received $6.5m in donations and special events revenue (34% of total revenue) and $12.2m in government funding (64% of total revenue).

Administrative costs are 19% of revenues (less investment income). Fundraising costs are 3% of donations. Total overhead is 22%. For every dollar donated to CUPS, 78 cents are available for programs. This is within Ci's reasonable range.

In F2026, CUPS spent $16.9m on its programs (89% of total revenue). It recorded a $1.7m deficit, drawing on its reserve funds. The charity spent $307k on capital projects.

At the end of F2026, CUPS had a $12.2m reserve fund (cash and investments), $2.0m of which was donor endowed. Excluding donor-endowed funds, its reserves can cover 61% or roughly seven months of its annual program spending.

This charity update has been sent to CUPS for review. Changes and edits may be forthcoming. Updated by Nick Reszetnik on August 7, 2026.

Financial Review


Financial Ratios

Fiscal year ending March
202620252024
Administrative costs as % of revenues 19.0%12.2%15.5%
Fundraising costs as % of donations 2.8%1.7%2.8%
Total overhead spending 21.7%13.8%18.3%
Program cost coverage (%) 61.0%99.1%55.0%

Summary Financial Statements

All figures in $000s
202620252024
Donations 5,72117,51110,070
International donations 435300300
Government funding 12,1976,4877,339
Fees for service 108128195
Special events 302520644
Investment income 124342299
Other income 4179121
Total revenues 18,92725,36718,968
Program costs 16,85114,25314,135
Administrative costs 3,5643,0432,900
Fundraising costs 167304295
Total spending 20,58217,59917,330
Cash flow from operations (1,655)7,7671,638
Capital spending 307405(2,390)
Funding reserves 12,23216,0718,756

Note: 1. Deferred Donations: Since CUPS follows deferred accounting, Ci adjusted donations for changes in deferred contributions to show donors the year-to-year movement of cash in the charity. This affected total revenue by ($2.0m) in F2026, $6.9m in F2025, and ($562k) in F2024. 2. Donated Investments: Ci included the value of donated investments in donations, affecting total revenue and expenses by $nil in F2026, $100k in F2025, and $51k in F2024. 

Salary Information

Full-time staff: 121

Avg. compensation: $78,468

Top 10 staff salary range:

$350k +
0
$300k - $350k
0
$250k - $300k
0
$200k - $250k
1
$160k - $200k
0
$120k - $160k
3
$80k - $120k
6
$40k - $80k
0
< $40k
0

Information from most recent CRA Charities Directorate filings for F2025

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.cupscalgary.com
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 403-221-8780

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Charitable Registration Number: 80340 7956 RR0001