Distress Centre Calgary

Suite 300, 1010 - 8th Avenue SW
Calgary, AB T2P 1J2
Executive Director: Jerilyn Dressler
Board Chair: Janet Segato

Website: www.distresscentre.com
Charitable Reg. #: 10702 1024 RR0001
Sector: Social Services
Operating Charity

Results Reporting

Grade: B+

The grade is based on the charity's public reporting of the work it does and the results it achieves.

Financial Transparency

Audited financial statements for current and previous years available on the charity's website [Audited financial statement for most recent year]

Need for Funding

Funding Reserves Program Costs

Spending Breakdown

Cents to the Cause

2014 2015 2016
For a dollar donated, cents funding the cause after fundraising and admin costs, excluding surplus.

Full-time staff #26

Avg. Compensation $73,444

Top 10 Staff Salary Range

$350k + 0
$300k - $350k 0
$250k - $300k 0
$200k - $250k 0
$160k - $200k 0
$120k - $160k 1
$80k - $120k 4
$40k - $80k 5
< $40k 0
Information from most recent CRA Charities Directorate filings for F2015

About Distress Centre Calgary:

Founded in 1970, Distress Centre Calgary is a crisis line that offers free 24-hour support, professional counselling, and resource referral services to people living in Calgary and the surrounding area. Its mission is to “provide compassionate, accessible crisis support that enhances the health, well-being and resiliency of individuals in distress.” The charity’s programs provide clients with access to professional help, peer support and a network of social agencies. In F2016, Distress Centre Calgary had a total of 486 volunteers. It provided support for 113,975 people at a cost of $31 per contact.

Distress Centre Calgary’s crisis line received 75,215 calls and provided 666 emergency interventions. It received 10% more crisis calls, chats, texts and emails than in F2015, and a 3% increase in overall contact volume. In F2016, Distress Centre Calgary’s counselling program had 2,707 counselling and basic needs funding sessions which served 734 individuals. Professional counselling services were provided for 664 clients, while 32 individuals and 38 families received financial support. ConnectTeen is a peer support program available for teens over the phone, text, email or online chat. In F2016, Distress Centre Calgary received 843 calls, 771 chats, 907 texts and 63 emails, which were answered by 46 ConnecTeen volunteers between the ages of 15-20.

Along with the City of Calgary and United Way of Calgary, Distress Centre Calgary runs 2-1-1 Calgary, a phone line that gives callers access to a network of agencies and organizations, that are dedicated to helping people in crisis. The charity reports that services are available in 200 languages. In F2016, Distress Centre Calgary received 27,570 calls. In May 2016, services were extended to include chat services in response to the Fort McMurray fires. Online support services included 3,789 chat sessions, 875 email sessions and 907 text sessions.

Financial Review:

Distress Centre Calgary is a medium-sized charity, with donations of $2.7m in F2016. Its administrative costs were 14% of revenues and its fundraising costs were 8% of donations. For every $1 donated to the charity, 78 cents go to the cause, falling within Charity Intelligence’s reasonable range for overhead spending. The charity’s funding reserves of $1.7m result in a program cost coverage ratio of 48%. This means that the charity can cover almost 6 months of its annual programs using its existing reserves and shows a need for funding.

This charity report is an update that is currently being reviewed by Distress Centre Calgary. Changes and edits may be forthcoming.

Updated on June 7, 2017 by Juliana Badovinac.

Financial Ratios

Fiscal year ending December
Administrative costs as % of revenues 13.6%14.7%16.0%
Fundraising costs as % of donations 8.4%9.7%8.2%
Program cost coverage (%) 47.9%40.5%47.3%

Summary Financial Statements

All figures in $s
Donations 2,703,2722,442,5222,285,670
Government funding 1,884,6741,709,6091,759,360
Lotteries (net) 45,91968,20166,910
Investment income 9,0819,3356,899
Other income 68,42445,5540
Total revenues 4,711,3704,275,2214,118,839
Program costs 3,514,1293,421,1693,218,946
Administrative costs 637,643625,623657,935
Fundraising costs 227,968237,382188,416
Cash flow from operations 331,630(8,953)53,542
Funding reserves 1,684,6731,386,9891,521,124

Comments added by the Charity:

Distress Centre Calgary has provided 24 hour crisis support in Calgary and southern Alberta since 1970. They do this through their 24 hour crisis line, email, chat and texting for youth. They have a peer support phone and online crisis service for youth. The charity has professional counselling for more complex issues and an information and referral service through 211. Their crisis and 211 phone service is offered in over 200 languages. They do not define crisis. They do not judge. Distress Centre is here for everyone day or night and all of their services are free.  

Distress Centre Calgary’s mission is to “provide compassionate, accessible crisis support that enhances the health, well-being and resiliency of individuals in distress.”  In 2016 their 486 volunteers responded to 113,975 contacts.

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