Welcome Hall Mission

606 De Courcelle Street
Montreal, QC H4C 3L5
Executive Director: Samuel Watts
Board President: Cyril Morgan

Charitable Reg. #:10819 5215 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

Unlock Charity Ratings



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 68 cents are available for programs.

My anchor


About Welcome Hall Mission:

Founded in 1892, Welcome Hall Mission / Mission Bon Accueil (WHM) works to support those experiencing homelessness and poverty in Montreal. The charity runs specific programs to improve the lives of young mothers, low-income families, and at-risk youth.

Welcome Hall Mission offers three types of services: Support and Care, Food, and Family.

Support and Care programs address the housing and health needs of people who struggle to support themselves. Welcome Hall Mission provides an emergency shelter that serves around 250 homeless clients each night. In total, WHM estimates that 1,545 different people accessed its emergency shelter services in F2019. WHM also offers longer-term housing and housing with mental health support for clients working to overcome addiction or mental illness. Welcome Hall Mission clients can access free on-site dental care and health services during their stay. In F2019, the charity states that 1,722 clients used its dental clinic.

Food programs provide nutritious meals to clients using the charity’s other services. Welcome Hall Mission operates Marché Bon Accueil, a food bank designed to resemble a grocery store shopping experience. WHM clients can select their own groceries and receive an amount for free based on their household income and size. The charity estimates that around 3,400 families benefit from Marché Bon Accueil each week. Welcome Hall Mission also provides prepared meal services at its 200-seat shelter cafeteria.

Family services aim to address the specific needs of low-income families in Montreal. For parents, WHM operates clinics to navigate personal tax returns and legal procedures. It also offers classes to help clients gain employable skills and rejoin the workforce. In F2019, 72 people took part in employment programs. For children, WHM provides academic support, free school supplies, and Christmas toy giveaways. More than 3,000 children received school supplies, clothing, or Christmas gifts in F2019.

My anchor

Results and Impact

In December 2017, Welcome Hall Mission opened PRISM, a short-term mental health support unit. Clients facing mental illness and chronic homelessness can receive treatment from trained psychiatrists, nurses, and social workers. The goal of the PRISM program is to eventually transition clients into permanent housing. In F2019, PRISM served 38 men, with a success rate of 84% moving on to permanent housing.

While Ci highlights these key results, they may not be a complete representation of Welcome Hall Mission’s results and impact.

My anchor


Welcome Hall Mission is a Large charity with donations of $6.4m in F2019. The charity received $10.4m in food and clothing donations in-kind, representing 47% of total revenues. It also received $3.3m in government funding, or 15% of total revenues. Administrative costs are 4% of revenues (less investment income) and fundraising costs are 28% of donations. This results in total overhead spending of 32%. For every dollar donated to the charity, 68 cents go to the cause. This falls within Ci’s reasonable range for overhead spending.

Welcome Hall Mission’s $6.4m in interest-bearing debts exceed its $3.1m in liquid assets, resulting in a negative cost coverage ratio. These debts mainly represent mortgages and capital lease obligations needed to support WHM’s shelters. Excluding interest-bearing debts, the charity could cover between four and five months of program costs with its existing reserves. If donated goods in-kind are included, WHM could cover two months of programming using its reserves.

WHM received $1.2m in proceeds on the sale of property in F2019, resulting in a negative capital spending figure. It sold its Kass Day Centre on Beaudry Street, a clinic designed for young clients to receive housing and develop life plans. WHM now runs its Kass Day Centre on Acorn Street, Montreal.

This charity report is an update that has been sent to Welcome Hall Mission for review. Changes and edits may be forthcoming.

Updated on July 14, 2020 by Eric Zhao.

Financial Review

Financial Ratios

Fiscal year ending September
Administrative costs as % of revenues 3.8%4.1%4.9%
Fundraising costs as % of donations 28.0%28.5%24.8%
Total overhead spending 31.8%32.5%29.7%
Program cost coverage (%) (41.7%)(46.2%)(26.7%)

Summary Financial Statements

All figures in $000s
Donations 6,3976,2726,319
Goods in kind 10,44410,4477,197
Government funding 3,2592,8072,763
Fees for service 1,2801,3131,296
Business activities (net) 287254292
Investment income 1219106
Other income 312377199
Total revenues 22,09921,47818,172
Program costs 8,0227,8658,509
Donated goods exp 10,44410,4477,197
Administrative costs 841869892
Fundraising costs 1,7901,7841,566
Other costs 233228218
Total spending 21,33021,19418,381
Cash flow from operations 769284(208)
Capital spending (915)211405
Funding reserves (3,347)(3,636)(2,268)

Note: Ci reported program, administrative, and fundraising costs from the charity’s T3010 filings with the CRA. Ci backed out the value of donated merchandise used in programs from program costs and listed it separately as donated goods expenses. Ci removed amortization, mortgage interest, and reserves from program costs. Ci has adjusted for reserve expenses, affecting total expenses by ($15k) in F2019, ($29k) in F2018, and ($26k) in F2017.

Salary Information

Full-time staff: 123

Avg. Compensation: $52,455

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2019

My anchor

Comments & Contact

Comments added by the Charity:

No comments have been added by charity

Charity Contact

Website: www.welcomehallmission.com
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 514-523-5288