Community Care of St. Catharines and Thorold

12 North Street, P.O. Box 575
St. Catharines, ON L2R 6W8
CEO: Betty-Lou Souter
Board Chair: Lori Sather

Charitable Reg. #:10672 9403 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 2/5]


Audited financial statements available only through official request for information from Charities Directorate.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 92 cents are available for programs.

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About Community Care of St. Catharines and Thorold:

Community Care of St. Catharines and Thorold is a 2-star rated charity. It is not financially transparent and has poor results reporting. The charity’s overhead spending is within Ci’s reasonable range. Community Care has $3.7m in reserve funds, which can cover ten months of annual program costs. 

Founded in 1919, Community Care of St. Catharines and Thorold (Community Care) aims to help families meet their basic needs and develop self-sufficiency. It runs a food bank, food distribution programs, and various housing and health services. Community Care offers 20 programs and services to support low-income families across St. Catharines and Thorold.

Community Care groups its programs into three main areas: Food Security, Housing Help and Health Support. It does not provide a breakdown of spending on its programs.

Food Security: Community Care collects and distributes food through its food bank programs. The charity provides clients who meet Canada’s low-income cut-off standard with food, clothing, and household goods. The charity has 41 community garden plots to help local families grow fresh produce. Community Care also helps fund Niagara Nutrition Partners, a program offering students snacks, breakfasts, or lunches.

Housing Help: Community Care runs programs to help clients find housing, pay for utilities, and receive referrals to other agencies. Its Housing Help program offers resources and support to clients for rental applications, landlord disputes and referrals to emergency shelters. Through the Ontario Electricity Support Program, Community Care helps low-income households receive credits on their monthly electricity bills.

Health Support: The charity’s medical programs help low-income families access health screenings, prescriptions, and medical devices. Through the Clara Crawford Fund, Community Care offers senior clients up to $500 to pay for glasses, hearing aids, and prescriptions. Community Care also helps low-income families receive eye exams through the Gift of Sight program. The Brushed Aside program assists clients in submitting requests for dentures, fillings, and tooth extractions. At the time of this profile update, the Brushed Aside program is paused due to a lack of needed resources.

Community Care runs other programs, such as ID and income tax clinics, Christmas gift assistance, and family support. The family support program provides baby bundles to families with newborns.

Every week, the charity releases an infographic that highlights how many clients it served that week. At the time of this profile update, the number of clients on the four most recent infographics averages 2,042 clients served weekly.

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Results and Impact

Charity Intelligence did not find any quantified outcomes on Community Care of St. Catharines and Thorold’s website. This may not be a complete representation of Community Care's results and impact.

This charity is not yet rated on impact (n/r).

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Community Care of St. Catharines and Thorold is not financially transparent. Its audited financial statements are not publicly available on its website. The following financial analysis refers to F2021, the most recent year of financial statements received from the CRA.

Community Care had total cash donations of $3.0m in F2021. It also received $3.2m in goods in kind (38% of revenues), up 73% compared with $1.8m in F2020.  Community Care received $1.8m in government funding (22% of revenues).

Community Care does not break down its spending into program, administrative, and fundraising costs on its audited financial statements and reports zero fundraising expenses to the CRA. Ci obtained program, administrative, and fundraising costs from the charity’s annual reports, which reconciled with its audited financials. Administrative costs are 4% of revenues (less investment income), and fundraising costs are 5% of cash donations. This results in total overhead spending of 8%. For every dollar donated to the charity, 92 cents are available for programs, which is within Ci’s reasonable range for overhead spending.

Community Care has $3.7m in reserve funds, which can cover 85% or ten months of annual program costs. Community Care’s program cost coverage nearly doubled from F2019 to F2020.

Charity Intelligence has sent this update to Community Care of St. Catharines and Thorold for review. Changes and edits may be forthcoming.

Updated on August 8, 2023 by Victoria Allder.

Financial Review

Financial Ratios

Fiscal year ending December
Administrative costs as % of revenues 3.6%3.9%4.2%
Fundraising costs as % of donations 4.6%3.9%8.7%
Total overhead spending 8.2%7.8%12.9%
Program cost coverage (%) 85.0%94.3%52.0%

Summary Financial Statements

All figures in $000s
Donations 2,9983,8962,129
Goods in kind 3,1551,8252,620
Government funding 1,8021,0141,284
Fees for service 175168191
Investment income 163161214
Other income 204131(57)
Total revenues 8,4987,1956,380
Program costs 4,3393,4143,292
Donated goods exp 3,1551,8252,620
Administrative costs 303275260
Fundraising costs 137152185
Total spending 7,9345,6666,357
Cash flow from operations 5641,52923
Capital spending 0011
Funding reserves 3,6873,2191,711

Note: Ci included the unaudited value of donated goods and services, affecting revenues and expenses by $3.2m in F2021, $1.8m in F2020 and $2.6m in F2019. Ci included gains (losses) on marketable securities in investment income, affecting revenues by $50k in F2021, $41k in F2020 and $55k in F2019. Ci reported government funding from the charity’s T3010 filings and removed the amounts from donations. Since the charity does not use activity-based costing in its audited financial statements or its T3010 filings, Ci obtained program, administrative, and fundraising costs from its annual reports. Ci deducted amortization from administrative costs. Ci adjusted for deferred revenue and added the amount in other income, as it is unclear from the audited financial statements whether this is government or non-government revenue. This affected revenue by $204k in F2021, $131k in F2020 and ($57k) in F2019.

Salary Information

Full-time staff: 42

Avg. compensation: $37,151

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2021

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 905-685-1349


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Charitable Registration Number: 80340 7956 RR0001