363 Coventry Road
Ottawa, ON K1K2C5
President & CEO: Michael Allen
Board Chair: Danya Vered

Charitable Reg. #:10816 0250 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 5/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 81 cents are available for programs.

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About United Way East Ontario:

United Way Ottawa merged in April 2017 with three smaller United Ways: United Ways of Prescott-Russell, Lanark County, and Renfrew County. It formally changed its name to United Way East Ontario (UWEO) in 2019. UWEO collects and distributes donations to projects and local charities in Greater Ottawa, aiming to bring people together to build strong, healthy and safe communities. Grants fit into three focuses: All That Kids Can Be, From Poverty to Possibility, and Healthy People, Strong Communities. UWEO holds an annual, open Call for Proposals to pick charities that will receive funding. Besides grants to charities, UWEO also spends money in-house on community initiatives, research projects, and partnerships.

In F2020, United Way East Ontario spent $8.9m on programs and grants in Ottawa. This is 92% of total mission spending for the year. $297k was spent in Lanark County, $290k in Renfrew County, and $224k in Prescott-Russell. UWEO’s F2020 annual report provides key results for the period from July 1, 2018 to June 30, 2019. The charity takes roughly one year to analyze social results data from its partner agencies. In total, UWEO granted to 114 charities ands supported 158 programs in F2019, reaching 107,647 people. 71% people were in Ottawa, 22% in Prescott-Russell, and 3% each in Renfrew and Lanark Counties.  

All That Kids Can Be programs prepare children for kindergarten and give youth a safe place to go after school. In F2019, UWEO funded 46 programs and 34 charities that reached 13,008 children and youth in Ottawa, down 51% from 26,733 kids in the prior year.  

From Poverty to Possibility programs focus on getting homeless youth off the streets and helping new immigrants and people with disabilities get jobs. Its goal is to help people become financially independent and stable. In F2019, UWEO funded 24 programs and 34 local charities that reached 8,034 people in Ottawa, up 41% from 5,715 people in the prior year.

Healthy People, Strong Communities programs focus on breaking down barriers faced by vulnerable people (including seniors and people struggling with mental health or addiction) so that they can be socially connected in their communities. In F2019, UWEO  funded 57 programs and 51 charities that reached 55,748 clients in Ottawa, down 24% from 72,954 people in the prior year.

Besides its activities in Ottawa, in F2019 UWEO funded 14 programs and 13 local charities in Prescott-Russell that reached 23,684 people. In Renfrew County, it funded ten programs and charities that reached 3,699 people. In Lanark County, it funded seven programs and six charities that reached 3,474 people.

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Results and Impact

United Way East Ontario has 17 outcome indicators for its three focuses and reports key metrics for each. In F2020, it added two new indicators for All That Kids Can Be: children and youth are resilient, and children and youth have improved mental health.

All That Kids Can Be: In Ottawa, 1,177 children and youth maintained or improved their academic competencies in F2019. 252 children and youth showed improved mental health outcomes. 140 youth reported a decrease in how often they used drugs.

From Poverty to Possibility: In Ottawa, 1,641 people got jobs in F2019. This includes 382 new Canadians and 1,218 people with disabilities. An additional 81 youth gain post-secondary employment, further education, or credentials. 

Healthy People, Strong Communities: In Ottawa, 42,690 people received crisis support in F2019. 63% of these people felt supported and had their stress levels reduced. An additional 1,168 seniors reported decreased isolation.

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United Way East Ontario is a Major 100 charity, meaning it is one of Canada’s largest charities in terms of donations. It received $23.6m in donations in F2020. This includes $9.4m in designated donations that flow through the charity as donor-designated grants. Administrative costs are 8% of revenues (excluding investment income) and fundraising costs are 11% of donations. For every dollar donated to UWEO, 81 cents go to the cause. This is within Ci’s reasonable range for overhead spending.

United Way East Ontario holds $9.9m in funding reserves, which includes $447k in donor-endowed funds. Excluding donor endowments, the charity’s reserves can cover annual program and grant spending at the current level for just under one year.

Total mission spending (excluding donor-designated grants) was $8.2m in F2020. 51% was grants to other charities, and 49% was on UWEO’s own activities. UWEO’s 10 largest grants in F2020 went to Boys and Girls Club of Ottawa ($413k), Salvation Army Ottawa Booth Centre ($303k), Pinecrest-Queensway Community Health Center ($281k), Western Ottawa Community Resource Centre ($236k), Family Services Ottawa ($204k), Social Planning Council of Ottawa ($193k), Ottawa Youth Services Bureau ($145k), World Skills Employment Centre ($144k), Big Brothers Big Sisters of Ottawa ($140k), and Ontario 211 Services ($133k). These ten grants make up 44% of total grants.

UWEO’s financial statements disclose $4.4m in future grants to local charities from the 2020 Call for Proposals process. This is equal to 46% of UWEO’s funding reserves (excluding donor-endowed funds). The funding will take effect in July 2020 and is not committed until signed.

This report is an update that has been sent to United Way East Ontario for review. Comments and edits may be forthcoming.

Updated on August 6, 2020 by Katie Khodawandi.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 8.1%6.3%7.0%
Fundraising costs as % of donations 11.4%15.3%14.1%
Total overhead spending 19.4%21.5%21.1%
Program cost coverage (%) 97.7%72.3%72.1%

Summary Financial Statements

All figures in $000s
Donations 23,58723,96425,046
Government funding 494506725
Investment income (152)312137
Other income 834434605
Total revenues 24,76325,21626,513
Program costs 4,7204,7524,783
Grants 4,9406,2316,788
Donor-designated donations 9,3819,79610,274
Administrative costs 2,0111,5621,849
Fundraising costs 2,6813,6603,522
Total spending 23,73326,00227,216
Cash flow from operations 1,031(786)(703)
Capital spending 1873841
Funding reserves 9,8668,3798,784

Note: Ci included unrealized gains (losses) in investment income, affecting total revenue by ($361k) in F2020, $199k in F2019, and ($20k) in F2018. Ci gathered government funding from the charity’s T3010 CRA filings and backed the amounts out of donations. As a non-cash item, amortization of capital assets has been backed out of program, administrative and fundraising costs on a pro-rata basis. Fundraising cost recoveries from designated charities of $1.4m in F2020, $1.1m in F2019 and $1.1m in F2018 are reported as donations instead of a reduction in fundraising costs, increasing total revenues and expenses accordingly.

Salary Information

Full-time staff: 82

Avg. Compensation: $53,805

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2019

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Comments & Contact

Comments added by the Charity:

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Charity Contact

Website: www.unitedwayeo.ca
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 613.228.6700