United Way Greater Toronto

26 Wellington Street East, 12th floor
Toronto, ON M5E 1S2
President & CEO: Daniele Zanotti
Board Chair: Andrew Pickersgill

Charitable Reg. #:11927 8216 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 84 cents are available for programs.

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About United Way Greater Toronto:

On April 1, 2018, United Way of Greater Toronto merged with United Way of Peel Region to form United Way Greater Toronto. This report focuses on the activities and results of the newly-created United Way Greater Toronto.

United Way Greater Toronto (UWGT) raises money to fight poverty in Toronto, York and Peel Regions. It primarily grants to local charities, but also runs its own community programs and conducts research to identify causes of poverty and inequality in the GTA.

UWGT divides its grants into three areas: Community Services Sector, Building Strong Neighborhoods, and Youth Success. Total disbursements in F2020 were $77.7 million: $67.5 million for Community Services, $3.6 million for Youth Success, and $2.7 million for Building Strong Communities. The remaining $3.9 million in grants were targeted gifts. Community Services Sector Strategy grants go to charities that serve people living in poverty or at risk of falling into poverty. Youth Success grants support charities that help youth with post-secondary education, networking opportunities, and mentorship programs. Building Strong Neighbourhoods grants go to charities that work in priority neighbourhoods to increase social engagement and help people in the community feel connected.

United Way Greater Toronto supported 280 local agencies in Toronto, York and Peel in F2020 (up from 270 last year). This included 62 ‘anchor agencies,’ which are charities that focus on people and places most affected by income inequality. UWGT’s grants funded 640 programs addressing income inequality, youth facing barriers to success, and/or homelessness in the GTA. Funded agencies delivered 2.9 million services to GTA residents (up from 2.3 million services last year). This includes funding to 11 agencies running 12 inner-city projects that focus on local economic disparities, community infrastructure, and social well-being. To improve youth employment, UWGT made 32 grants to support programs and initiatives like netWORKS and Career Navigator that help disadvantaged youth access job opportunities.

In response to the COVID-19 pandemic, United Way Greater Toronto launched a Local Love COVID-19 emergency response fund. This fund has supported 198 agencies, of which close to 90% are agencies that support equity-seeking groups such as Black and Indigenous populations. 

Program costs of $11.9 million include $5.4 million in direct program spending and $6.5 million for programs and needs assessments. UWGT released three new research reports in F2020. Rebalancing the Opportunity Equation analyzes income inequality and job stability in the GTA, Help Wanted: Modernizing Employment and Skills Training Services in Ontario looks into the skills mismatch problem many young people face when looking for jobs in the current job market, and National Housing Collaborative: Reflections & Analysis of a Process provides a backgrounder on the National Housing Collaborative, which was formed to provide input to the Federal Government in developing a National Housing Strategy in Canada.  

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Results and Impact

In its 2020 annual report, United Way Greater Toronto describes Furthering Our Community by Uniting Services (FOCUS). It is a collaboration with City of Toronto and Toronto Police Service. FOCUS works with high-risk youth and aims to reduce crime and victimization in the city. In F2020, FOCUS acted in 479 interventions and successfully lowered risk in 73% of these cases, preventing them from becoming emergency response situations.

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In the following analysis, F2020 and F2019 data represent the financial position of United Way Greater Toronto following the merger of United Way Greater Toronto with United Way of Peel region. F2018 data represents the financial position of the former United Way of Greater Toronto that excludes Peel Region, which may not be comparable.

With $133.5m in donations in F2020, United Way Greater Toronto is a Major 100 charity – one of Canada’s largest charities in terms of donations. Administrative costs are 4% of revenue (excluding investment income) and fundraising costs are 12% of donations. Per dollar donated, 84 cents go to the cause. This is within Ci’s reasonable range for overhead spending.

Funding reserves of $107.5m include $24.1m in donor-restricted endowments. Excluding endowments, the charity’s reserves could cover annual program costs and grants at the current level for 11 months. Please see the charity's Comments for more information on United Way Greater Toronto's funding reserves. 

UWGT’s F2020 annual report provides a detailed list of its grants to local charities. The 10 largest grants in F2020 totalled $14.0m, or 18% of total grants for the year. These grants went to Family Service Toronto ($3.6m), Jewish Family and Child Services of Greater Toronto ($1.7m), YWCA Toronto ($1.4m), Canadian Red Cross – Toronto Region ($1.4m), Canadian Hearing Services ($1.1m), The Neighbourhood Group ($1.0m), VHA Home HealthCare ($1.0m), WoodGreen Community Services ($874k), YMCA Greater Toronto ($863k), and Community Living Toronto ($856k). All charities were also the top 10 grant recipients for F2019.

This report is an update that has been sent to United Way Greater Toronto for review. Comments and edits may be forthcoming.

Updated on October 5, 2020 by Katie Khodawandi.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 3.7%5.0%5.8%
Fundraising costs as % of donations 12.1%12.8%11.7%
Total overhead spending 15.7%17.8%17.5%
Program cost coverage (%) 94.4%99.4%108.0%

Summary Financial Statements

All figures in $000s
Donations 133,538145,364132,402
Government funding 2,4242,5002,131
Investment income (3,677)2,6535,601
Other income 3513211,992
Total revenues 132,636150,838142,126
Program costs 11,93214,35612,274
Grants 77,63979,48474,401
Donor-designated donations 31,93535,90536,185
Administrative costs 5,0127,4267,918
Fundraising costs 16,09518,54115,494
Total spending 142,613155,712146,272
Cash flow from operations (9,977)(4,874)(4,146)
Capital spending 225634223
Funding reserves 107,456118,017117,276

Note: Ci included endowment contributions in donations, increasing total revenues by $443k in F2020, $769k in F2019, and $420k in F2018. Amortization of capital assets is backed out of administrative (40%) and fundraising costs (60%).

Salary Information

Full-time staff: 225

Avg. Compensation: $109,052

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2019

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Comments & Contact

Comments added by the Charity:

October 5, 2020: The $107.5M Funding Reserve represents the value of UWGT’s current assets (cash and cash equivalents) and long-term investments. The free cash flow of this Funding Reserve is $50.4M or the equivalent of 7.8 months. This is the Financial Reserve for Community Investment, and which UWGT is currently using to maintain its financial commitment to its network of agencies..



September 18, 2020: UWGT's website url corrected.

Charity Contact

Website: www.unitedwaygt.org
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 416-777-2001