United Way Greater Toronto

26 Wellington Street East, 12th floor
Toronto, ON M5E 1S2
President & CEO: Daniele Zanotti
Board Chair: Andrew Pickersgill

Charitable Reg. #:11927 8216 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

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Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 82 cents are available for programs.

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About United Way Greater Toronto:

On April 1, 2018, United Way of Greater Toronto merged with United Way of Peel Region to form United Way Greater Toronto. This report focuses on the activities and results of the newly-created United Way Greater Toronto.

United Way Greater Toronto (UWGT) raises money to fight poverty in Toronto, York and Peel Regions. It primarily grants to local charities, but also runs its own community programs and conducts research to identify causes of poverty and inequality in the GTA.

UWGT divides its grants into three core areas: Community Services Sector, Building Strong Neighborhoods, and Youth Success. A small portion of grants come from the Toronto Enterprise Fund and the Transition Fund. Total disbursements in F2019, as stated in the charity’s annual report, were $75.9 million: $68.1 million for Community Services, $3.2 million for Building Strong Communities, and $2.7 million for Youth Success. The remaining $1.9 million in grants related to Toronto Enterprise Fund (TEF) and Transition funding.

Ci’s analysis uses figures from the audited financial statements (which we cannot reconcile with the figures from the annual report): $73.9 million in general distributions to agencies and $5.6 million in distributions made using ‘targeted’ funds (grants made by UWGT after working with donors to match their giving interests to the charity’s funding priorities).

United Way Greater Toronto reports supporting 270 local agencies in Toronto, York and Peel in F2019. This included 62 ‘anchor agencies,’ which are charities that focus on people and places most affected by income inequality. UWGT’s grants funded 570 programs addressing income inequality, including 95 programs for youth facing barriers to success and 48 programs addressing homelessness in the GTA. Funded agencies delivered 2.3 million services to GTA residents during the year.

Program costs of $14.4 million include $6.1 million in direct program spending and $8.2 million related to programs and needs assessments. In F2019, UWGT announced a $1.9 million investment to address youth violence in the GTA. This money will go into the charity’s Career Navigator, netWORKS, and FOCUS (Furthering Our Community by Uniting Services) programs, which work with youth who struggle with poverty, violence, and other barriers to success.

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Results and Impact

United Way of Greater Toronto’s Career Navigator program helps youth access education, training, and employment opportunities in four sectors: retail, hospitality, construction, and IT. The charity reports on its website that 81% of youth enrolled in the program have completed post-secondary training and achieved industry-recognized accreditation since 2015, and 74% of graduates found employment immediately after finishing the program.

UWGT’s Toronto Enterprise Fund distributions help people who face barriers to employment (such as mental illness, racialization, or disability) by connecting them to job and training opportunities. The charity states that people employed through TEF saw a 35% increase in income, with ‘many’ moving off Social Assistance, and also reports that it expanded TEF to Peel and York regions in F2019. 

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In the following analysis, F2019 information represents the financial position of United Way Greater Toronto. F2018 and F2017 data represents the financial position of the former United Way of Greater Toronto (excluding Peel Region financials), which may not be comparable to the most recent year.

With $145.4m in donations in F2019, United Way Greater Toronto is a Major 100 – one of Canada’s 100 largest charities in terms of donations. Administrative costs are 5% of revenue (excluding investment income) and fundraising costs are 13% of donations. Per dollar donated, 82 cents go to the cause, which is within Ci’s reasonable range for overhead spending.

Funding reserves of $118.0m include $26.0m in externally restricted endowments. Excluding endowments, the charity’s reserves could cover annual program costs and grants at the F2019 level for just under one year.

UWGT’s F2019 annual report provides a detailed list of its grant recipients. The five largest grants made in the year went to Family Service Toronto ($3.7m), Jewish Family and Child Service of Greater Toronto ($1.8m), Canadian Red Cross – Toronto Region ($1.7m), YWCA Toronto ($1.5m), and YMCA of Greater Toronto ($1.2m).

(The former) United Way of Greater Toronto’s F2018 audited financial statements restated F2017 figures after an accounting policy change (to recognize campaign pledges upon receipt). The restatement decreased total assets by $27.2m and decreased fundraising revenue by $2.0m in F2017.

This report is an update that has been sent to United Way Greater Toronto for review. Comments and edits may be forthcoming.

Updated on August 19, 2019 by Katie Khodawandi.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 5.1%5.8%5.1%
Fundraising costs as % of donations 12.7%11.7%10.6%
Total overhead spending 17.8%17.5%15.7%
Program cost coverage (%) 99.4%108.0%123.1%

Summary Financial Statements

All figures in $000s
Donations 145,364132,402132,492
Government funding 2,5002,1312,693
Investment income 2,6535,6019,469
Other income 3211,9921,191
Total revenues 150,838142,126145,845
Program costs 14,35612,27412,958
Grants 79,48474,40171,965
Donor-designated donations 35,49335,56734,681
Administrative costs 7,4817,9516,963
Fundraising costs 18,48615,46114,033
Total spending 155,300145,654140,600
Cash flow from operations (4,462)(3,528)5,245
Capital spending 634223310
Funding reserves 118,017117,276126,128

Note: Ci included endowment contributions in donations, increasing total revenues by $769k in F2019, $420k in F2018, and $491k in F2017. Area-wide campaign cost recoveries of $412k in F2019, $618k in F2018 and $626k in F2017 are recorded as a decrease in donor-designated grants. Amortization of capital assets is backed out of administrative and fundraising costs pro-rata.

Salary Information

Full-time staff: 221

Avg. Compensation $105,538

Top 10 staff salary range

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2018

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Comments & Contact

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Charity Contact

Website: www.unitedwaytoronto,com
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 1-866-620-2993