Kids Help Phone

300-439 University Avenue
Toronto, ON M5G 1Y8
President & CEO: Sharon Wood
Board Chair: Carolyn McGill

Charitable Reg. #: 13000 5846 RR0001
Sector: Social Services - At-Risk Youth
Operating Charity

Results Reporting

Grade: A

The grade is based on the charity's public reporting of the work it does and the results it achieves.

Financial Transparency

Audited financial statements for current and previous years available on the charity's website [Audited financial statement for most recent year]

Need for Funding

Funding Reserves Program Costs

Spending Breakdown

Cents to the Cause

2014 2015 2016
For a dollar donated, cents funding the cause after fundraising and admin costs, excluding surplus.

Full-time staff #130

Avg. Compensation $76,162

Top 10 Staff Salary Range

$350k + 0
$300k - $350k 0
$250k - $300k 0
$200k - $250k 1
$160k - $200k 0
$120k - $160k 4
$80k - $120k 5
$40k - $80k 0
< $40k 0
Information from most recent CRA Charities Directorate filings for F2015

About Kids Help Phone:

Founded in 1989, Kids Help Phone (KHP) is a helpline for youth experiencing distress. It provides free, anonymous and confidential professional counselling, referrals and information. The service is available to children, teens and young adults who seek advice on a wide variety of issues. In F2015, concerns included mental/emotional health (27% of calls), peer relationships (17% of calls), family relationships (13% of calls), as well as abuse, suicide, bullying, legal information, sexual health, school and emotional abuse.  

Kids Help Phone’s phone line offers professional counselling and referrals that connect children and youth to local resources in their communities. The website offers Live Chat online counselling, therapeutic games, tools and resources to encourage youth resilience and self-care. The phone and online services are available in both English and French. Phone service is available 24 hours a day, 365 days a year while on-line chat counselling is available 5 days a week for afternoon and night hours.

In 2016, KHP provided 62,343 counselling sessions by phone and online, a 3% increase over 2015 contacts. The interesting aspect to KHP is the change in contact mix; calls to its 1-800 line have declined to 18,728 from 30,298 where Live Chat contacts are now the majority of its service with 43,615 contacts, a 43% increase. KHP spends on average 39 minutes "chatting" with distressed youth. Most contacts come from girls. In 2015, Kids Help Phone launched BroTalk, a new support service for teenage males. The BroTalk program includes a microsite, app, and targeted counselling.

Kids Help Phone is very strong in donor accountability and reporting with extensive evaluation of its main programs. For youth calling for help, talking with a KHP counsellor reduced stress by more than half (on an industry stress scale). For youth using on-line chat, the improvement was only half that of phone contacts.

Financial Review:

Kids Help Phone is a large charity, with donations and special events revenues of $11.7m in 2016. KHP has high overhead costs: Administrative costs are 8% of total revenues and fundraising costs are 36% of donations and special events. For every $1 donated to the charity, 56 cents goes towards its programs. This falls outside of Charity Intelligence's reasonable range and is significantly less than the Canadian average of 75 cents. KHP's funding reserves have dropped to $5.8m, including $42k in donor-endowed funds. This results in a program cost coverage ratio, excluding donor-endowed funds, of 54%. 

Taking KHP's reported contacts and total operating costs, in 2016 the total operating costs per contact were $265, 8% less than the $287 TOC/contact in 2015. 

Kids Help Phone reports using external fundraisers to a limited extent that does not materially affect revenues or costs: in 2015, Kids Help Phone paid external fundraisers $66,973 who raised $61,659. For donors looking for cost-efficiency, it is better to donate directly to the charity rather than through external fundraisers.

This charity report is an update that is being reviewed by Kids Help Phone. Changes and edits may be forthcoming.

Updated on June 7, 2017 by Kate Bahen assisted by Lynn Tay.

Financial Ratios

Fiscal year ending December
Administrative costs as % of revenues 8.3%14.2%14.7%
Fundraising costs as % of donations 35.6%37.4%35.4%
Program cost coverage (%) 53.9%65.6%94.1%

Summary Financial Statements

All figures in $000s
Donations 5,8805,4804,961
Government funding 4,6174,3534,509
Special events 5,7825,8335,810
Investment income 529262
Other income 483650
Total revenues 16,37915,79515,391
Program costs 10,80010,9719,543
Administrative costs 1,3522,2372,258
Fundraising costs 4,1524,2283,813
Other costs 002
Cash flow from operations 75(1,641)(224)
Funding reserves 5,8197,1988,975
Note: Ci has adjusted amortization of capital assets and loss on disposal of capital assets affecting expenses by ($5.1k) in 2016, ($175k) in 2015,and ($135k) in 2014.

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