300-439 University Avenue
Toronto, ON M5G 1Y8
CEO: Katherine Hay
Board Chair: Lynn Roger

Charitable Reg. #:13000 5846 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 2/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 75 cents are available for programs.

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About Kids Help Phone:

Founded in 1989, Kids Help Phone provides anonymous support to young people in crisis. It provides free and confidential counselling, referrals, and information. It runs a hotline and online chat service for kids to connect with professional counselors, and a text messaging service where young people can reach out for advice. The service is available to children, teens, and young adults seeking advice on a variety of issues including mental/emotional health, peer relationships, family relationships, abuse, and suicide.  

Every day, 846 people call Kids Help Phone for support, and 592 people text. An average phone call lasts 32 minutes and an average text conversation lasts 48 minutes. The charity spent $9.4m on its phone, online chat, and text support programs in F2020. It costs Kids Help Phone $28 to provide an hour of support. 43% of phone calls are about mental and emotional health issues, while the most common topic in text conversations is dealing with stress and anxiety. Phone calls and online chats are handled by professional counsellors, while text conversations are carried out with volunteers who complete a 36-hour training course before their first conversation.

KHP spent $684k on research and development for its support programs. 

Kids Help Phone gives $8.0m to Good2Talk and Wellness Together Canada (WTC). Good2Talk is a helpline and text service targeted specifically at post-secondary students in Ontario and Nova Scotia. Wellness Together Canada is intended to help people struggling with substance abuse issues and mental health during covid-19 lockdowns. WTC is a collaboration between KHP, the Canadian government, Homewood Health, and Stepped Care Solutions. It is a text and phone helpline as well as a website that helps people track their wellness and find resources.

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Results and Impact

In May 2021, 74% of people who texted Kids Help Phone said they felt better after texting and 72% said that they shared something they had never shared with anyone before.

In 2014, Kids Help Phone evaluated the effect of its phone and chat counselling, receiving completed questionnaires from 232 phone counselling users and 230 online chat users. Most of the kids were more optimistic following counselling. 73% of callers and 64% of online chatters reported after contact that they felt that their future would be better. The magnitude of increase in optimism was greater for callers than online chatters. After only one session, 85% of callers and 65% of online chatters reported that they felt less distressed. 

While Ci highlights these key results, they may not be a complete representation of Kids Help Phone’s results and impact. 

Charity Intelligence has given Kids Help Phone a Low impact rating based on demonstrated impact per dollar spent.

Impact Rating: Low

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Kids Help Phone received donations and special event revenue of $17.3m in F2020. The charity received $23.2m in government funding, representing 57% of total revenue. Administrative costs are 5% of revenues less investment income, and fundraising costs are 20% of donations. This results in total overhead spending of 25%. For every dollar donated, 75 cents go to the cause, which is inside Ci’s reasonable range for overhead spending. Kids Help Phone has funding reserves of $27.6m which could cover 1.5 years of program costs. 

In F2019, Kids Help Phone paid $49k to external fundraisers that collected $22k in donations for the charity. This means that Kids Help Phone paid $2.23 per dollar raised. Kids Help Phone has been paying more than $2.20 per dollar raised every year since F2016. 

This charity report is an update that has been sent to Kids Help Phone for review. Changes and edits may be forthcoming. 

Updated on June 17, 2021 by Asha McMullin.

Financial Review

Financial Ratios

Fiscal year ending December
Administrative costs as % of revenues 4.5%8.7%6.5%
Fundraising costs as % of donations 20.1%36.8%32.3%
Total overhead spending 24.6%45.5%38.8%
Program cost coverage (%) 152.8%75.5%48.7%

Summary Financial Statements

All figures in $000s
Donations 13,1066,2676,392
Goods in kind 143217274
Government funding 23,2337,9137,530
Special events 4,1796,1846,260
Investment income 1276764
Other income 1688241
Total revenues 40,95720,73020,561
Program costs 18,08513,88513,858
Administrative costs 1,8231,7871,332
Fundraising costs 3,4754,5864,084
Total spending 23,38420,25819,275
Cash flow from operations 17,5734721,286
Funding reserves 27,64010,4896,748

Salary Information

Full-time staff: 162

Avg. compensation: $75,175

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2019

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.kidshelpphone.ca
This email address is being protected from spambots. You need JavaScript enabled to view it.


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Charitable Registration Number: 80340 7956 RR0001