300-439 University Avenue
Toronto, ON M5G 1Y8
CEO: Katherine Hay
Board Chair: Brian Ross

Charitable Reg. #:13000 5846 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 2/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 52 cents are available for programs.

My anchor


About Kids Help Phone:

Kids Help Phone is a 2-star charity. It is financially transparent but has overhead costs within Ci's reasonable range, below-average results reporting, and Low demonstrated impact.

Founded in 1989, Kids Help Phone (KHP) provides anonymous support to young people in crisis. It provides free and confidential counseling, referrals, and information. It runs a hotline and online chat service for kids to connect with professional counselors and a text messaging service where young people can seek advice. The service is available to children, teens, and young adults seeking advice on many issues, including mental/emotional health, peer relationships, family relationships, abuse, and suicide. Its head office is in Toronto, ON.

KHP has three strategies to accomplish its mission: Clinical Services, Equity, and Innovation. The charity did not provide a breakdown of spending among its strategies. Its goal is to raise $300m to reach all young people in Canada.

Clinical Services: In F2022, Kids Help Phone provided 207,837 professional counseling sessions, 179,869 Peer-to-Peer community interactions, and 224,948 crisis response texting sessions. 16 minutes and 43 seconds is the average interaction duration during a professional counseling session, and 41 minutes and 12 seconds is the average duration of a text interaction in F2022. Among the young people helped, 21% are 5-13 years old; 34% are 14-17 years old; 28% are 18-24 years old; and 17% are over 25 years old. The most common issue discussed is mental or emotional health.

Equity: Kids Help Phone is committed to addressing problems of systemic inequality and discrimination based on race, ethnicity, gender and sexuality, disability, income, and immigration status to the children it serves. In F2022, it launched three new modules for Brighter Days (an Indigenous Wellness program), including Managing Anxiety, Understanding Abuse, and Mental Wellness and Self-care. The Equity program also consists of Rise Up, Canada’s first and only national 24/7 e-mental health service for Black youth. In 2023, the charity introduced 100 new languages to its phone services to reduce users' language barriers.

Innovation: In F2022, KHP launched an Innovation Center, including a Data Hub and the Aselo platform. The Aselo platform combines call centre technology with AI, Machine Learning, and data analytics to improve interactions between youth and front-line teams.


My anchor

Results and Impact

In F2022, on average, 75% of young people who contacted Kids Help Phone reported sharing something with the front-line teams that they have never told anyone else. 85% felt less upset after interacting with people from KHP. 49% would not have done anything else to get support if they did not reach out to KHP, and 7% would have gone to the emergency room.

While Ci highlights these key results, they may not be a complete representation of Kids Help Phone’s results and impact. 

Charity Intelligence has given Kids Help Phone a Low impact rating based on demonstrated impact per dollar spent.


Impact Rating: Low

My anchor


In F2022, Kids Help Phone received donations and special event revenue of $17.7m. The charity received $26.4m in government funding, representing 59% of total revenues. Administrative costs are 7% of revenues (less investment income) and fundraising costs are 41% of donations. This results in total overhead spending of 48%. For every dollar donated, 52 cents go to the cause, which is outside Ci’s reasonable range for overhead spending.

Kids Help Phone has $40.4m in reserve funds. The charity could cover 124% or roughly one year and three months of its annual program costs with its reserves. 

In F2021, Kids Help Phone paid $100k to external fundraisers that collected $158k in donations for the charity. This means that Kids Help Phone paid $0.63 per dollar raised. 

This charity report is an update that has been sent to Kids Help Phone for review. Changes and edits may be forthcoming. 

Updated on June 14, 2023 by Krystie Nguyen.


Financial Review

Financial Ratios

Fiscal year ending December
Administrative costs as % of revenues 6.8%4.6%4.3%
Fundraising costs as % of donations 40.9%29.5%21.0%
Total overhead spending 47.6%34.1%25.3%
Program cost coverage (%) 124.7%128.0%152.8%

Summary Financial Statements

All figures in $000s
Donations 12,47111,84112,412
Goods in kind 192250143
Government funding 26,37327,94425,406
Special events 5,2704,7164,179
Investment income 131300127
Other income 2391168
Total revenues 44,46145,14242,436
Program costs 32,43728,68718,085
Administrative costs 3,0002,0631,823
Fundraising costs 7,2484,8853,475
Total spending 42,68635,63523,384
Cash flow from operations 1,7759,50719,052
Capital spending 000
Funding reserves 40,45036,72227,640

Note: Ci adjusted for deferred donations, affecting revenues by $126k in F2022, $1.7m in F2021, and ($694k) in F2020. Ci adjusted for deferred government funding, affecting revenues by $1.0m in F2022, ($1.0m) in F2021, and $2.2m in F2020.

Salary Information

Full-time staff: 226

Avg. compensation: $80,154

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2021

My anchor

Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.kidshelpphone.ca
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 416-586-5437


Charity Intelligence researches Canadian charities for donors to be informed and give intelligently. Our website posts free reports on more than 800 Canadian charities, as well as in-depth primers on philanthropic sectors like Canada’s environment, cancer, and homelessness. Today over 500,000 Canadians use our website as a go-to source for information on Canadian charities reading over 1.6 million charity reports. Through rigorous and independent research, Charity Intelligence aims to assist Canada’s dynamic charitable sector in being more transparent, accountable and focused on results.


Be Informed. Give Intelligently. Have Impact


Charitable Registration Number: 80340 7956 RR0001