East York Learning Experience

266 Donlands Ave.
Toronto, ON M4J 5B1
Director: Gail McCullough
Program Coordinator: Juette Manderson

Charitable Reg. #:10727 4839 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 5/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 92 cents are available for programs.

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About East York Learning Experience:

Founded in 1987, East York Learning Experience (EYLE) helps adults improve their reading, writing, basic math and digital literacy skills. The charity reports that 42% of Canadian adults between 16-65 years old have low literacy skills that can prevent them from applying for jobs, reading the newspaper, writing a letter, filling out forms, and banking. EYLE’s programming consists of one-on-one tutoring sessions with trained, volunteer tutors to improve one’s literacy and numeracy skills. Since 1987, EYLE has helped over 1,100 people improve their lives.

A Charity Intelligence 2020 Top 10 Impact Charity

Through its education services, EYLE manages 40-50 active learner/tutor pairs at a time. In F2019, EYLE helped 76 clients in total. EYLE’s services are all offered free of charge to its clients and they follow the Ontario Adult Literacy Curriculum Framework. After a student leaves its program, EYLE checks up on them at the 3, 6 and 12-month mark to monitor how their increased literacy has helped them succeed. Based on a students background, former education, work experience, goals and their literacy assessment results, staff develop an individualized training plan for each client. Through this program, the charity teaches literacy skills such as reading, writing, and numeracy as well as critical thinking, oral communication, and computer use/digital skills. EYLE hopes to provide its students with the foundation for learning other skills allowing them to get and keep a job.

EYLE continues to operate as one of the most efficient organizations in the sector by leveraging a modest budget to support a team of volunteers. EYLE has a team of 60 volunteer tutors that give an estimated $130,000 in tutoring hours. The charity reports that if it were to pay its volunteers, its costs would rise by 87%. To further keep costs down, EYLE operates out of a low-rent facility that has been designed specifically for nonprofits.


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Results and Impact

East York Learning Experience is rated as High impact per dollar by Charity Intelligence as it very cost-effectively helps people to improve their literacy. In F2019, 57% of the charity’s students either became employed or entered programs to continue their education.

A Charity Intelligence 2020 Top 10 Impact Charity

Impact Rating: High

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East York Learning Experience is a small charity with $36.8k in F2019 donations and special events revenues. Its administrative costs are 6% of revenues, and its fundraising costs are 2% of donations. For every dollar donated to the charity, 92 cents go to its programs. This is within Ci’s reasonable range for overhead spending. The charity has funding reserves of $74k. Reserves can cover program costs for just under six months.

This charity report is an update that has been sent to East York Learning Experience. Changes and edits may be forthcoming.

Updated on August 28, 2019 by Stefan Tetzlaff.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 6.3%7.3%4.8%
Fundraising costs as % of donations 2.1%3.3%1.7%
Total overhead spending 8.4%10.6%6.5%
Program cost coverage (%) 47.3%39.6%34.1%

Summary Financial Statements

All figures in $s
Donations 20,63513,89322,011
Government funding 146,771142,734122,495
Special events 16,1289,77612,733
Total revenues 183,534166,403157,239
Program costs 156,180141,388142,573
Administrative costs 11,58412,0657,486
Fundraising costs 761783599
Other costs 45000
Total spending 168,529154,736150,657
Cash flow from operations 15,00511,6676,582
Funding reserves 73,84355,99148,685

Salary Information

Full-time staff: 2

Avg. Compensation: $52,500

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2018

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Comments & Contact

Comments added by the Charity:

East York Learning Experience has a small staff contingent and thus is a volunteer-driven organization.  Each year we rely on the assistance of 50-70 volunteers to work on our Board of Directors, our committees, at fundraising events, and to deliver our literacy services on a one-to-one basis.

Our volunteer tutors go through a screening interview, participate in our tutor training program (small group format 2 to 3 times per year), are then matched with a student and receive ongoing support from staff.

Initially these volunteers make a one year commitment to EYLE.  However, many stay with us for several years.  Each year we celebrate & honour our volunteers at our Annual General Meeting.  At this event we recognize our 1,3,5,10,15,20 and 25 year volunteers.  These long-term volunteers represent almost ½ of our entire volunteer membership.  Their reasons for staying with us may vary, but frequently we hear comments such as:

  • “It is such a friendly environment and everyone works together as a team, with a common purpose.”
  • “I’m learning as much as I’m teaching.”
  • “It is so rewarding when your student makes a breakthrough, or accomplishes a goal that you have helped them with.”
  • “It is my way of giving back to the community and it feels great.”
  • “The staff is always friendly, approachable & supportive.”
  • “It feels like family here.”

At EYLE our goal has been to foster a welcoming, relaxed, informal learning environment while delivering professional literacy services that meet the individual needs of our learners. Our success rate with learners and the dedication demonstrated by our staff and volunteers are indicators that we have met this goal.

As an organization with a relatively small budget, we are proud of what we have accomplished and the positive impact we have had on so many lives in our community.  Without our committed volunteers and funding support from various levels of government, foundations and the broader community, this would not have been possible.

Thank you for taking the time to learn more about us and the work that we do.


Gail McCullough


East York Learning Experience

Charity Contact

Website: eastyorklearningexperience.ca
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