30 Centre Street
Orangeville, ON L9W 2X1
Executive Director: Maureen Riedler
Board Co-Chair: Dan LaCute

Charitable Reg. #:14111 2722 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

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Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 37 cents are available for programs.

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About Hospice Dufferin:

Founded in 1989, Hospice Dufferin (HDUF) provides palliative care and wellness programs to people suffering from life-threatening diseases as well as bereavement programs for their families. The charity operates to provide peace, comfort, and dignity for all those with life-limiting illnesses. HDUF served 462 clients in F2017. The charity estimates that another 1,600 residents in Dufferin could benefit from palliative care but never receive hospice services.

Hospice Dufferin’s palliative visiting program assigns volunteers to clients with life-threatening diseases in the clients’ homes or at Headwaters Health Care Centre, an acute and complex continuing care facility in Orangeville. The charity reports that volunteers that visit provide families with respite and that social workers provide clients with psychosocial counselling, assist with funding applications, connect them with resources, and facilitate conversations between clients and their families about end-of-life issues and the clients’ wishes and needs.  HDUF reports that 270 clients were in this program and there were 1,565 visits in F2017.

Bereavement and anticipatory grief programs are one-to-one conversations with registered social workers or spiritual care coordinators to help the charity’s clients grieve. Hospice Dufferin’s psychosocial spiritual care program provides educational material to those suffering from loss throughout their first year of bereavement. The material helps clients normalize the grief experience and gives them support. Clients suffering with life-threatening diseases have the chance to work with a volunteer to document their life and prepare letters to be left for their families, which research says helps people validate their life while preparing for their death. In F2017, four clients completed their books with volunteers.

Hospice Dufferin reports that it offered 95 wellness program sessions and 42 clients attended them. Wellness programs include art therapy to help clients express their thoughts, meet and greets between clients to increase mental and physical health, crafts sessions that also allow clients to socialize, and therapeutic yoga.

Results and Impact: The charity reports where its clients died in F2017: 38% in the hospital, 36% in home, 19% in residential hospice, and 7% in a long-term care facility. In HDUF’s client surveys, 97% of visiting hospice clients agreed or strongly agreed that they were satisfied with the care they received.

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Hospice Dufferin is a Micro charity with $93k in donations in F2017. Its administrative costs were 49% of revenues and fundraising costs were 15% of donations. For every dollar donated to the charity, 37 cents go to the cause, falling outside of Ci’s reasonable range for overhead spending. HDUF has funding reserves of $344k, which cover annual program costs for 3.0 years. Program cost coverage has fallen from 4.8 years in F2015 due to decreasing funding reserves and increasing program costs.

This charity report is an update that has been sent to Hospice Dufferin. Changes and edits may be forthcoming.

Updated August 17, 2018 by Joeyanne Cheung.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 48.6%56.5%45.4%
Fundraising costs as % of donations 14.6%16.3%21.9%
Program cost coverage (%) 302.4%404.6%481.1%

Summary Financial Statements

All figures in $s
Donations 93,13076,83985,313
Government funding 87,91966,46074,293
Fees for service 150190315
Investment income 3,5106,3636,433
Other income 0010,199
Total revenues 184,709149,852176,553
Program costs 113,62092,61783,827
Administrative costs 87,98581,11377,179
Fundraising costs 13,57512,51418,661
Cash flow from operations (30,471)(36,391)(3,113)
Funding reserves 343,546374,743403,299

Note: Ci reported municipal government grants that the charity filed in its CRA T3010, reducing donations by $8k in F2017, $8k in F2106, and $18k in F2015. Ci used the charity's CRA T3010 filings of program, administrative, and fundraising costs. Amortization was removed from program, administrative, and fundraising costs on a pro-rated basis.

Salary Information

Full-time staff: 2

Avg. Compensation $54,102

Top 10 staff salary range

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2017

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Comments & Contact

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Charity Contact

Website: www.hospicedufferin.com
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