30 Centre Street
Orangeville, ON L9W 2X1
Executive Director: Maureen Riedler
Board President: Dan LaCute

Charitable Reg. #:14111 2722 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 63 cents are available for programs.

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About Hospice Dufferin:

Founded in 1989, Hospice Dufferin (HDUF) provides palliative care and wellness programs to people with life-limiting illnesses as well as bereavement programs for their families. It aims to provide peace, comfort, and dignity for those with life-limiting illnesses. The charity is based in Orangeville and has an office in Shelburne. HDUF served 325 clients in F2019. This is down from 425 in F2018. Based on total operating costs, the average cost per client in F2019 was $807. Clients receive support at home, or in long-term care facilities, hospitals, retirement homes, or HDUF’s hospice. 

Hospice Dufferin’s palliative visiting program pairs clients with volunteers who provide respite, social and emotional support. Social workers also provide psychosocial counselling, help with funding applications, connect clients with resources, and facilitate end-of-life conversations between clients and their families. 153 clients were visited 1,133 times in F2019. For comparison, 311 clients were visited 1,806 times in the prior year.

Bereavement and anticipatory grief programs are one-to-one conversations with registered social workers or spiritual care coordinators to help clients grieve. The charity gives educational materials to people suffering from loss throughout their first year of bereavement. The materials help clients normalize the grief experience and provide support. Clients suffering with life-threatening diseases have the chance to work with a volunteer to document their life and prepare letters to be left for their families. Research says this helps people validate their life while preparing for their death. In F2019, the bereavement program provided 489 sessions to 108 people. For comparison, the program provided 166 sessions to 74 people in the prior year.

Hospice Dufferin’s wellness programs include art therapy to help clients express their thoughts, meet and greets between clients to increase mental and physical health, crafts sessions that also allow clients to socialize, and therapeutic yoga. In F2019, 62 people took part in wellness programs.

HDUF discusses in its F2019 annual report that it will be receiving $192,550 in F2020 from the Central West Local Health Integration Network (LHIN). This funding is to help support the palliative volunteer visiting program. The charity received $70,496 in LHIN funding in F2019. Ontario's provincial healthcare system is dissolving LHINs to create local Ontario Health Teams (OHTs). Hospice Dufferin is working with community partners to help develop the Hills of Headwaters OHT, which provides integrated healthcare services in the Dufferin-Caledon region.

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Results and Impact

In F2019, 13 of Hospice Dufferin’s palliative clients died in their homes, where 75% of Canadians would prefer to die. The charity also states that 100% of clients and 78% of caregivers report the hospice’s services made a positive impact in their life.

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Hospice Dufferin is a Small charity that received $98k in donations in F2019. Government funding accounts for 59% of total revenue and includes $140k from the Ministry of Health. Administrative costs are 15% of revenues (excluding investment income) and fundraising costs are 22% of donations. Per dollar donated to the charity, 63 cents go to the cause. This is not within Ci’s reasonable range for overhead spending.

Hospice Dufferin holds $281k in funding reserves, which can cover annual program costs at the current level for 1.4 years.

This report is an update that has been sent to Hospice Dufferin for review. Comments and edits may be forthcoming.

Updated on July 3, 2020 by Katie Khodawandi.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 14.7%19.8%48.6%
Fundraising costs as % of donations 21.9%23.7%14.6%
Total overhead spending 36.7%43.5%63.1%
Program cost coverage (%) 137.5%182.1%302.4%

Summary Financial Statements

All figures in $s
Donations 98,36389,26593,130
Government funding 145,78783,15487,919
Fees for service 2060150
Investment income 4,0771,6473,510
Total revenues 248,247174,126184,709
Program costs 204,374162,001113,620
Administrative costs 35,94534,13787,985
Fundraising costs 21,58021,13613,575
Total spending 261,898217,274215,180
Cash flow from operations (13,651)(43,148)(30,471)
Capital spending 000
Funding reserves 280,951295,080343,546

Note: Program, administrative and fundraising costs were gathered from the charity’s T3010 CRA filings. Amortization has been backed out of program, administrative and fundraising costs pro-rata. The charity reports no capital expenditures in its audited financial statements.

Salary Information

Full-time staff: 3

Avg. Compensation: $50,710

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2019

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Comments & Contact

Comments added by the Charity:

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Charity Contact

Website: www.hospicedufferin.com
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 519-942-3313