298 Lawrence Avenue
Kitchener, ON N2M 1Y4
Executive Director: Judy Nairn
Board President: Bryan Stortz

Charitable Reg. #:14041 5796 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 3/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 96 cents are available for programs.

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About Hospice of Waterloo:

Hospice of Waterloo Region is a three-star charity with a below-average results reporting grade and overhead spending outside Ci's reasonable range. The charity is financially transparent and has funding reserves that can cover less than a year of program costs.

Founded in 1993, Hospice of Waterloo Region (Hospice of Waterloo) is a charity that provides palliative care to people with life-limiting illnesses in the Kitchener-Waterloo region. Hospice of Waterloo follows a “whole person” model of care that aims to help not just patients, but caregivers and family members as well. The charity’s main programs are Hospice Care, Grief Support, and Education, for which it does not provide a spending breakdown. 

Hospice of Waterloo operates the Cook Family Residence, a ten-bed hospice facility staffed with trained palliative nurses, personal support workers, social workers, and housekeeping aides. To qualify for residential hospice care patients must be diagnosed with a life-threatening illness with a prognosis of less than three months to live and an address in the Waterloo-Wellington region. The charity reports that it has welcomed over 125 families to the residence since March 2021.

The charity provides grief support services to people who have lost a loved one due to illness. Services include professional counseling, a bereavement walking group, and one-on-one bereavement support. Hospice of Waterloo reports that one in 20 children will experience the death of a parent by the end of high school. In F2022, it launched a music therapy program as part of its grief support services.

Hospice of Waterloo provides educational courses to healthcare workers on the basics of pain management and strategies for effective palliative care. In F2022, the charity offered 1,478 group education classes to 5,541 total people. It reports that it reached 12,644 people with educational information during the year.

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Results and Impact

Charity Intelligence did not find any quantified outcomes on Hospice of Waterloo’s website. This may not be a complete representation of its results and impact. 

This charity is not yet rated on impact (n/r).

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In F2022, Hospice of Waterloo received $2.4m in donations, representing a 50% decrease from F2021. It received $2.6m in government funding (49% of total revenue). 

In previous years, Ci used the charity’s T3010 filing with the CRA to report administrative and fundraising costs. The filing for F2022 was unavailable at the time of this report. As Hospice of Waterloo does not use activity based costing on its audited financial statements, overhead costs are likely underreported for F2022. Administrative costs are 1% of total revenue excluding investment income. Fundraising costs are 2% of donations. This results in total overhead spending of 4%. For every dollar donated to the charity, 96 cents go to the cause. This is outside Ci’s reasonable range for overhead spending. Overhead spending is 9% in F2021. 

The charity has net funding reserves of $339k which can cover program costs for around one month. The charity’s net funding reserves have decreased 80% from F2021. This is mainly because it took out a $1.9m loan from RBC in F2022.

This report is an update that has been sent to Hospice of Waterloo for review. Comments and edits may be forthcoming.

Updated on August 22nd, 2022 by Arjun Kapur.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 1.3%4.4%5.5%
Fundraising costs as % of donations 2.2%4.9%9.1%
Total overhead spending 3.5%9.3%14.6%
Program cost coverage (%) 10.1%101.4%198.5%

Summary Financial Statements

All figures in $000s
Donations 2,3914,7883,653
Government funding 2,5762,4791,177
Investment income 927961
Other income 193135(30)
Total revenues 5,2527,4804,861
Program costs 3,3631,7051,467
Administrative costs 68325265
Fundraising costs 53233331
Other costs 811613
Total spending 3,5642,2792,075
Cash flow from operations 1,6875,2022,786
Capital spending 7889,7324,083
Funding reserves 3391,7282,912

Note: Ci included deferred contributions in revenue, affecting revenues by $139k in F2022, $135k in F2021, and ($30k) in F2020. In previous years administrative and fundraising costs were taken from the charity's T3010 filing with the CRA. The filing for F2022 was not available at the time of this report.

Salary Information

Full-time staff: 21

Avg. compensation: $75,178

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2021

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.hospicewaterloo.ca
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 519-743-4114


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Charitable Registration Number: 80340 7956 RR0001