21 Carlaw Avenue
Toronto, ON M4M 2R6
Executive Director: Bernnitta Hawkins
Board Chair: Ann Elliot

Charitable Reg. #:11930 3287 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 60 cents are available for programs.

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Shelter, education & advocacy for all women and children
Social Services - Women
Toronto, ON

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About Red Door Family Shelter:

Founded in 1982, Red Door Family Shelter (Red Door) is now one of the largest family shelters in the Greater Toronto Area. The charity operates a family shelter and a women’s shelter that serves women experiencing domestic violence. Red Door aims to reduce the impact of homelessness by providing shelter and support services to families. Provincial and municipal funding finance the shelters’ basic operations while donations fund programs including medical services, counselling services, legal support, parenting and life skills workshops, and children’s programs.  

Red Door’s largest program is its emergency shelter program. In F2018, Red Door Family Shelter housed and supported 347 families. Families are referred to the shelter by agencies such as Children’s Aid Societies, Police Services, Central Family Intake, or through the advice of friends. 190 of these families received emergency shelter, including 158 mother-led families and 360 children. Red Door reports that 55% of the families housed were escaping domestic violence, 24% experienced eviction, and 21% were refugees. Over half of Red Door’s residents are children, many of whom struggle with trauma and confusion. Red Door runs an after-school program through its shelters that helps children establish a regular routine. The shelter also runs youth workshops for teenagers and parents on topics like Violence Prevention, Youth and the Law, and Healthy Eating. In F2018, 360 children and youth benefitted from the programs. 

Red Door runs food bank and moving programs to support families as they transition into permanent housing. Red Door’s weekly food bank supports families who have moved out of the shelter during their transition into independence. In F2018, 46,280 lb of food were distributed to 226 families. Red Door’s moving program reduces moving costs as families move out of the shelter and provides donated furniture and household items. In F2018, the program helped 77 families with average savings of $1,800 per family.  

In March 2014, Red Door Family Shelter’s location at 875 Queen Street East was placed into receivership. Since then, the shelter has been operating at an interim location at 1430 Gerrard Street East. An agreement was made between Red Door, Harhay Development, and the City of Toronto for the original Queen Street location to become a mixed-use development, combining a shelter, retail and residential condos. The new shelter is expected to be completed in Spring 2020.   

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Results and Impact

In F2018, Red Door Family Shelter helped 80 families find and move into permanent housing. Of these families, 68 moved into private rentals and 12 moved into subsidized housing.

Charity Intelligence has given Red Door an Average impact rating based on demonstrated impact per dollar spent.

Impact Rating: Average

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Red Door Family Shelter is a small charity in terms of donations, receiving $919k in donations in F2018. Most of the charity’s funding comes from provincial and municipal governments, which made up 85% of total revenues in F2018. Administrative costs are 10% of revenues (excluding investment income), and fundraising costs are 33% of donations. For every dollar donated, 57 cents go to Red Door’s programs. This is outside of Ci’s reasonable range for overhead spending. Red Door's funding reserves consist of $2.2m in cash net of $145k in mortgages. Net reserves of $2.0m can cover program costs for 5 months. 

This charity report is an update that was sent to Red Door Family Shelter for review. Changes and edits may be forthcoming. 

Updated on May 24, 2019 by Caroline McKenna. 

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 9.2%8.8%8.1%
Fundraising costs as % of donations 31.1%26.5%28.5%
Total overhead spending 40.3%35.3%36.6%
Program cost coverage (%) 44.2%30.4%16.7%

Summary Financial Statements

All figures in $000s
Donations 919700695
Government funding 5,1924,9674,863
Investment income 323
Other income 131915
Total revenues 6,1285,6895,575
Program costs 4,6254,6884,801
Administrative costs 564503452
Fundraising costs 286185198
Other costs 0350
Total spending 5,4755,4115,451
Cash flow from operations 653278124
Funding reserves 2,0431,425799

Note: Ci used T3010 expense breakdowns and backed out amortization pro rata. Other costs in 2017 include relocation costs for the Queen Street redevelopment project. Ci included fundraising donations and City of Toronto grant related to the Queen Street redevelopment project, increasing total revenues by $113k in 2017 and $78k in 2016.

Salary Information

Full-time staff: 51

Avg. Compensation: $62,791

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2018

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Comments & Contact

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Charity Contact

Website: www.reddoorshelter.ca
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