Dixon Hall Neighbourhood Services

58 Sumach Street
Toronto, ON M5A 3J7
CEO: Mina Mawani
Board Chair: Cameron Scrivens

Charitable Reg. #:11888 6308 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 2/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 70 cents are available for programs.

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About Dixon Hall Neighbourhood Services:

Dixon Hall Neighbourhood Services is a 2-star charity with Low demonstrated impact. It is financially transparent and has overhead spending within Ci’s reasonable range but has a below-average results reporting grade.

Founded in 1929, Dixon Hall helps poor and isolated people in Toronto, Ontario. Dixon Hall works with youth, seniors, adults with disabilities, people experiencing homelessness, unemployed people, newly immigrated families, and individuals struggling with mental health issues. The charity reports that it serves over 10,000 people annually. Dixon Hall has three main programs: Housing and Homelessness, Seniors, and Neighbourhood Services.

Housing and Homelessness program - 73% of total program spending: This program provides shelter services for homeless and precariously housed individuals and communities. In F2022, over 700,000 meals and 230,000 bed nights were provided in Dixon Hall’s shelter system. During the same year, the charity also conducted 6,500 harm-reduction interventions.

Seniors’ program - 13% of total program spending: The charity offers subsidized services, including meal delivery, community transportation, health and wellness, and adult day programs. In F2022, Dixon Hall made over 3,000 senior safety check calls through the Telephone Reassurance program. During the same year, Meals on Wheels delivered 67,635 meals. The charity also provided 4,446 supportive case management hours to seniors in F2022.

Neighbourhood Services - 7% of total program spending: Dixon Hall’s Neighbourhood Services department helps newcomers adjust to life in Canada. Dixon Hall also runs an income tax clinic, which completes free income tax returns for low-income individuals. In F2022, this program served 387 refugees and permanent residents.

The remaining 7% went to the Employment program and other services.

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Results and Impact

Dixon Hall reported that it moved more than 100 people experiencing homelessness into permanent housing in F2022. For the Employment program, among 180 individuals who received job search support from the charity, 100 people were employed.

While Ci highlights these key results, they may not be a complete representation of Dixon Hall’s results and impact.

Charity Intelligence has rated Dixon Hall as Low impact based on demonstrated social impact per dollar spent.


Impact Rating: Low

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In F2022, Dixon Hall had total donations of $2.1m. The charity received $21.6m in government funding, representing 88% of total revenues. Administrative costs are 9% of revenues, and fundraising costs are 21% of donations. This results in total overhead spending of 30%. For every dollar donated, 70 cents go to the cause, which is within Ci’s reasonable range for overhead spending.

Dixon Hall has $11.3m in reserve funds, once $709k in debt is accounted for. Excluding $54k in donor-endowed funds, Dixon Hall could cover 52% or around six months of its annual program costs with its reserves.

Charity Intelligence has sent this update to Dixon Hall for review. Changes and edits may be forthcoming.

Updated on July 18, 2023 by Krystie Nguyen.  

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 8.9%7.8%9.0%
Fundraising costs as % of donations 20.7%19.0%19.3%
Total overhead spending 29.6%26.7%28.3%
Program cost coverage (%) 52.4%45.5%23.1%

Summary Financial Statements

All figures in $000s
Donations 2,1472,1802,133
Government funding 21,64820,13215,440
Fees for service 869554565
Investment income 3913
Total revenues 24,70422,86818,141
Program costs 21,46919,89315,811
Administrative costs 2,2141,9271,687
Fundraising costs 444413412
Total spending 24,12822,23317,911
Cash flow from operations 575635230
Capital spending 9329702,682
Funding reserves 11,2979,1133,706

Note: Ci adjusted for deferred revenues and included it in other income, affecting revenues by ($308k) in F2022, $1.6m in F2021, and $353k in F2020. Ci included deferred capital contributions in other income. Ci used the charity's T3010 filings with the CRA to report administration and fundraising costs. Amortization was backed out from program costs and administrative costs on a pro-rata basis.  

Salary Information

Full-time staff: 228

Avg. compensation: $52,210

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2022

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.dixonhall.org
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 416-863-0499


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Charitable Registration Number: 80340 7956 RR0001