LOFT Community Services
STAR RATINGCi's Star Rating is calculated based on the following independent metrics: |
✔+
FINANCIAL TRANSPARENCY
Audited financial statements for current and previous years available on the charity’s website.
C+
RESULTS REPORTING
Grade based on the charity's public reporting of the work it does and the results it achieves.
n/r
DEMONSTRATED IMPACT
The demonstrated impact per dollar Ci calculates from available program information.
NEED FOR FUNDING
Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.
91%
CENTS TO THE CAUSE
For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 91 cents are available for programs.
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OVERVIEW
About LOFT Community Services:
LOFT Community Services is a 3-star charity with a below-average results reporting grade of C+. For every dollar donated, 91 cents are available to go towards the cause. Its reserve funds can cost 6 months of annual programming.
Founded in 1953, LOFT Community Services (LOFT) supports individuals facing a combination of mental and physical health challenges, addiction issues, poverty, and/or homelessness. LOFT stands for Leap of Faith Together. In fiscal 2024 (year ended March), LOFT served 19,878 people and spent $87.4m on its two programs: Housing Services and Support Services. LOFT Community Services did not provide a breakdown for its program spending.
Through its Housing Services, LOFT provides supportive housing at over 30 residential locations. In F2024, LOFT had 1,882 transitional and long-term care units. The charity reported that it had 487 clients transition from hospital to community or long-term care in F2024. The charity mentioned having a growing waitlist for its housing services. As a result, LOFT Community Services is opening a new building in 2026 that is expected to double its current capacity, housing a total of 99 seniors.
Support Services includes One-on-One Services, Outreach Services, Group Support, and Specialized Support. The goal of these services is to provide clients with safety, stability, and practical support to regain control of their lives.
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Results and Impact
While the charity had many stories and testimonials about its impact, Ci was unable to find any quantified results. LOFT Community Services is not yet rated on impact. This shows as n/r and does not affect the star rating. While Ci highlights these results, they may not be a complete representation of LOFT’s results and impact.
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Finances
LOFT’s audited financial statements follow line-item costing, meaning it does not clearly report which expenses relate to program, administrative, and fundraising activities. This is not a best practice.
In F2024, LOFT received $22.4m in donations, up 34% from $16.7m in F2023. The charity also received $71.6m in government funding, making up 67% of total revenues. Administrative costs are 2% of total revenues (less investment income) and fundraising costs are 4% of total donations. For every dollar donated, 94 cents are available to go towards the cause. This is within Ci’s reasonable range for overhead spending. Ci presented administrative costs that appear to not include salaries, so the administrative ratio is likely underreported.
In F2024, LOFT Community Services had $46.2m in its reserve funds. This can cover around six months of annual program costs. The charity also has $21.9m in unspecified payables and accruals, up $14.4m in the past three years. In F2024, LOFT spent $87.4m on its programs which is 82% of its total revenues.
Profile updated on June 17, 2025 by Abby Stout.
Financial Review
Fiscal year ending March
|
2024 | 2023 | 2022 |
|---|---|---|---|
| Administrative costs as % of revenues | 4.2% | 4.6% | 4.6% |
| Fundraising costs as % of donations | 4.7% | 4.9% | 5.4% |
| Total overhead spending | 8.9% | 9.5% | 10.0% |
| Program cost coverage (%) | 52.9% | 58.1% | 51.9% |
Summary Financial StatementsAll figures in $000s |
2024 | 2023 | 2022 |
|---|---|---|---|
| Donations | 19,155 | 16,718 | 11,961 |
| Goods in kind | 3,200 | 0 | 0 |
| Government funding | 71,028 | 65,954 | 51,099 |
| Fees for service | 8,265 | 6,925 | 5,762 |
| Investment income | 4,438 | 245 | 1,988 |
| Other income | 724 | 1,192 | 5,266 |
| Total revenues | 106,810 | 91,034 | 76,077 |
| Program costs | 87,418 | 74,207 | 61,201 |
| Administrative costs | 4,330 | 4,181 | 3,426 |
| Fundraising costs | 901 | 826 | 644 |
| Other costs | 168 | 181 | 203 |
| Total spending | 92,817 | 79,395 | 65,473 |
| Cash flow from operations | 13,993 | 11,640 | 10,604 |
| Capital spending | 7,008 | 8,134 | 8,881 |
| Funding reserves | 46,227 | 43,133 | 31,746 |
Note: DEFERRED REVENUE: To report on a cash-basis, Ci adjusted for non-government deferred revenue. This affected total revenues by ($520k) in F2024, $893k in F2023, and $311k in F2022. GOVERNMENT DEFERRED REVENUE: Ci also adjusted for deferred revenue from governmental sources. This affected total revenues by ($1.3m) in F2024, ($185k) in F2023, and ($93k) in F2022. GRANTS RECEIVABLE: Ci adjusted for the change in grants receivables. This affected total revenues by $643k in F2024, $1.2m in F2023, and ($3.1m) in F2022. FUNDRAISING SALARIES: LOFT reports fundraising costs in its financial notes as part of salaries and wages and administration. Ci removed the fundraising allocation on a pro rata basis and presented administrative costs that appear not to include salaries.
Salary Information
$350k + |
0 |
$300k - $350k |
0 |
$250k - $300k |
0 |
$200k - $250k |
1 |
$160k - $200k |
4 |
$120k - $160k |
5 |
$80k - $120k |
0 |
$40k - $80k |
0 |
< $40k |
0 |
Information from most recent CRA Charities Directorate filings for F2024
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Comments & Contact
Comments added by the Charity:
Charity Contact
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 416-979-1994