Parkdale Queen West Community Health Centre

1229 Queen St West
Toronto, ON M6K 1L2
Executive Director: Angela Robertson
Board President: Nicole Mihajlovic

Charitable Reg. #:12483 8004 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 2/5]


Audited financial statements available only through official request for information from Charities Directorate.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 73 cents are available for programs.

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About Parkdale Queen West Community Health Centre:

Parkdale Queen West Community Health Centre is a 2-star charity with an above-average results reporting score. It is not financially transparent and has overhead costs within Ci's reasonable range. 

Parkdale Queen West Community Health Centre (PQWCH) was originally established in 1969 by the Student Health Organization of the University of Toronto (SHOUT) as the Central Toronto Community Health Centres. On January 13, 2017, Central Toronto Community Health Centres and Parkdale Community Health Centre merged to share resources and improve access to community health services. Parkdale Queen West Community Health Centre is a community-based health service organization offering services at two main locations in south and mid-west Toronto: the Parkdale Site, and the Queen West Site. It also has a satellite office, also located in Toronto.

PQWCH runs five main programs: Primary Care, Harm Reduction, Mental Health Services, Dental Services, and Health Promotion and Community Engagement. The charity does not provide a breakdown of spending by program. In F2022, Parkdale Queen West Community Health Centre had 13,595 active clients.

Primary Care: This program offers a wide variety of services including, but not limited to, preventative health care, home visits, and immunizations and flu shots. In F2022, PQWCH facilitated 17,758 face-to-face primary care appointments, 804 primary care offsite and home visits, and 3,262 covid-19 vaccinations.

Harm Reduction: The charity's Harm Reduction program provides client support, system navigation, crisis de-escalation, and Naloxone training to increase the safety of drug use for addicts. In F2022, PQWCH’s COVID Recovery Site facilitated 1,245 client interactions within this program.

Mental Health Services: Through this program, clients have access to mental health support services, including one-on-one short-term counselling and psycho-educational groups. In F2022, the charity served 1,280 clients through this program and facilitated 10,552 service-provider interactions.

PQWCH's other two programs are Dental and Health Promotion and Community Engagement. The Dental program offers dental care at reduced fees or no cost to individuals in need. The Health Promotion and Community Engagement program offers services for seniors, pregnant women and new mothers, youth, and women. In F2022, the charity made 1,037 wellness calls to people in its seniors program. It also engaged with nail salons about anti-Asian racism awareness 61 times.

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Results and Impact

Based on an annual client survey conducted by Parkdale Queen West Community Health Centre, 94% of respondents said that the Centre has a positive impact on the community, 65% said that they can get service in their language of choice, and 92% felt that they are involved in decisions about their care. Additionally, 88% of respondents agreed that they can ask questions about the recommended treatment and 93% said that they are treated with dignity and respect.

In 2023, the charity also published an evaluation of its Safer Opioid Supply (SOS) program. The charity reports that 73% of clients surveyed said that they had been able to address a health issue for the first time since starting safer supply. Additionally, 52% of clients reported having stopped using street fentanyl since starting safer supply, with an additional 26% reporting a decrease in their use.

While Ci highlights these key results, they may not be a complete representation of PQWCH’s results and impact. This charity is not yet rated on impact (n/r).

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In F2022, Parkdale Queen West Community Health Centre received donations of $3.8m, a 121% increase from $1.7m in F2021. The charity received $22.7m in government funding, representing 84% of total revenues.

Administrative costs are 27% of revenues and no fundraising costs were reported by the charity. For every $1 donated to the charity, 73 cents go to the cause. This falls within Ci’s reasonable range for overhead spending.

The charity has reserve funds of $7.5m, up 65% from $4.6m in F2021. PQWCH can cover almost five months of its annual program costs with reserve funds.

PQWCH owes money to the Toronto Central LHIN and the Ministry of Health and Long-Term Care (Canadian government), which fund the majority of its programs. Changes in accounts payable to these entities are ($473k) in F2022, ($884k) in F2021, and ($586k) in F2020.

Parkdale Queen West Community Health Centre does not post its audited financial statements online and has not provided Ci with this information upon request. Therefore, PQWCH has received a zero for financial transparency. The charity also does not disclose any fundraising costs in its audited financials or T3010 filing with the CRA, which likely indicates its fundraising ratio is understated in this analysis. 

This charity report is an update that has been sent to PQWCH for review. Changes and edits may be forthcoming.

Updated on July 13, 2023 by Kiara Andrade.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 26.9%22.6%14.2%
Fundraising costs as % of donations 0.0%0.0%0.0%
Total overhead spending 26.9%22.6%14.2%
Program cost coverage (%) 40.1%27.1%18.9%

Summary Financial Statements

All figures in $000s
Donations 3,8201,729945
Government funding 22,69020,15416,552
Investment income 21168
Other income 641703725
Total revenues 27,17222,60118,229
Program costs 18,72016,83315,013
Administrative costs 7,3105,1082,579
Fundraising costs 000
Total spending 26,03021,94117,593
Cash flow from operations 1,141660637
Capital spending 36932133
Funding reserves 7,4994,5572,836

Note: Ci included municipal government funding from the charity’s T3010 filings with the CRA in government funding and removed it from Canadian donations, affecting donations by ($2.8m) in F2022, ($883k) in F2021, and ($370k) in F2020. Ci included amortization of deferred capital contributions in revenues and removed it from expenses, affecting revenues and expenses by $505k in F2022, $629k in F2021, and $610k in F2020. The charity reported deferred contributions of ($304k) in F2022, ($162k) in F2021, and ($76k) in F2020. The charity also reported deferred revenues of $214k in F2022, $940k in F2021, and $19k in F2020. Ci could not break out government vs. non-government deferred contributions and revenues and, therefore, has not adjusted for them.

Salary Information

Full-time staff: 133

Avg. compensation: $102,091

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2022

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 416‑537‑2455


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Charitable Registration Number: 80340 7956 RR0001