CharityIntelligence Canada
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Mission Services of London

4-797 York Street
London, ON N5W 6A8
Executive Director: Peter Rozeluk
Board President: Alex Verdun

Charitable Reg. #: 11930 2578 RR0001
Sector: Social Services - Homeless
Operating Charity

Results Reporting

Grade: B-

The grade is based on the charity's public reporting of the work it does and the results it achieves.

Financial Transparency

Most recent audited financial statements available on the charity's website [Audited financial statement for most recent year]

Need for Funding

Funding Reserves Program Costs

Spending Breakdown

Cents to the Cause

2013 2014 2015
For a dollar donated, cents funding the cause after fundraising and admin costs, excluding surplus.

Full-time staff #77

Avg. Compensation $49,165

Top 10 Staff Salary Range

$350k + 0
$300k - $350k 0
$250k - $300k 0
$200k - $250k 0
$160k - $200k 0
$120k - $160k 0
$80k - $120k 4
$40k - $80k 6
< $40k 0
Information from most recent CRA Charities Directorate filings for F2015

About Mission Services of London:

Established in 1951, Mission Services of London is a Christian faith-based charity with a mission to provide food, shelter, clothing, crisis intervention, and rehabilitation to those in need in London, Ontario. The charity’s related party – Mission Services of London Foundation – was incorporated in 2000 to serve as the fundraising arm to the operating charity. The Foundation has a mission to reduce the charity’s reliance on government funding to support programs.

In F2017, the charity served 204,375 meals and had 6,852 bed stays across all programs. Mission Services of London has 5 buildings, each operating a different program. The Men’s Mission and Rehabilitation Centre is an emergency shelter with 111 beds and residence for men who require longer term care and support (35 beds). Community Mental Health Programs offer case management and referrals for homeless, “at-risk” clients, and anybody who comes through their drop-in resource centre looking for help. In F2017, Mission Services of London made 3,928 referrals as part of the Mental Health Program. Rotholme Women’s and Family Shelter has accommodation for up to 20 families whose stays vary from 1 to 30 days. Quintin Warner House is a 4-month residential addiction program for men 18 and older.

Mission Store is a shop for clothing, housewares, and other items that takes in donations and sells them tax-free. Approximately 60-70% of donations are distributed through the charity’s Voucher Program. Clients who cannot afford to pay for clothing and household items are given a voucher which allows them to get needed items. In F2017, $392k in donated goods were distributed through the Voucher Program to 4,142 clients.

In 2017 and 2016, Mission Services of London distributed a client satisfaction to 233 clients each year. 82% of respondents thought the overall value of Mission Services of London was very good or excellent in 2017, up from 80% reported in 2016.

Financial Review:

Mission Services of London is a medium-sized charity with $2.8m in donations in F2015. Government funding accounts for a majority of the charity’s funding, contributing 52% of total revenues ($4.4m) in F2015. Mission Services of London also brings in $420k through its Mission Store and rent payments from clients. Administrative costs were 10% of revenues and fundraising costs were 37% of donations in F2015. For every $1 donated, 53 cents went to the cause. This falls outside of Charity Intelligence’s reasonable range for overhead spending. The charity and Foundation have combined funding reserves of $7.4m, which can cover annual program costs 1.2 times.

This charity report is an update that is currently being reviewed by Mission Services of London. Changes and edits may be forthcoming.

Updated on July 14, 2017 by Juliana Badovinac.

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 9.5%8.6%9.1%
Fundraising costs as % of donations 37.3%35.4%15.5%
Program cost coverage (%) 123.3%121.0%104.7%

Summary Financial Statements

All figures in $000s
Donations 2,7742,8794,434
Goods in kind 410395353
Government funding 4,4104,3773,952
Fees for service 255263284
Business activities (net) 165159164
Investment income 353404317
Other income 958281
Total revenues 8,4638,5609,585
Program costs 6,0276,1686,674
Administrative costs 768697847
Fundraising costs 1,0341,019685
Cash flow from operations 6346761,379
Funding reserves 7,4307,4636,988
Note: Ci consolidated Mission Services of London and Mission Services of London Foundation in the financial analysis. As such, Ci removed related party grants/expenses, affecting revenues and expenses by ($220k) in F2015, ($239k) in F2014, and ($110k) in F2013. Business activities, which include Mission Store Sales, are presented gross as the charity did not report related expenses as a separate line in its audited financials. Ci did not include amortization of deferred capital contribution in revenues, affecting revenues by ($58k) in F2015, ($53k) in F2014, ($53k) in F2013. Ci used the charity’s T3010 filing with the CRA to allocate funds into program, administrative, and fundraising costs. As the fundraising arm of the operating charity, the Foundation’s expenses were allocated under the assumption that all expenses are related to fundraising activities. Amortization was reported as a non-cash expenses and was removed from program and administrative costs.