Canadian Hearing Services

271 Spadina Road
Toronto, ON M5R 2V3
President & CEO: Julia Dumanian
Board Chair: Mark Wafer

Charitable Reg. #:10684 6926 RR0001

STAR RATING

Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]

✔+

FINANCIAL TRANSPARENCY

Audited financial statements for current and previous years available on the charity’s website.

B

RESULTS REPORTING

Grade based on the charity's public reporting of the work it does and the results it achieves.

n/r

DEMONSTRATED IMPACT

The demonstrated impact per dollar Ci calculates from available program information.

NEED FOR FUNDING

Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.

71%

CENTS TO THE CAUSE

For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 71 cents are available for programs.



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OVERVIEW

About Canadian Hearing Services:

Founded in 1940, Canadian Hearing Services (CHS) works to improve the health, economic wellbeing, and social inclusion of people who are deaf and hard of hearing. In 2020, the charity changed its name from Canadian Hearing Society to Canadian Hearing Services. CHS is the largest agency in Canada that specifically supports the needs of people with hearing loss. CHS has 22 locations in Ontario that deliver programs. The charity also works with similar groups in other provinces to share expertise on hearing aids. The charity reports three programs: Hearing Health Care and Well-being, Products and Services, and Clinical and Community Services.
 
Hearing Health Care and Well-being accounted for 49% of program spending in F2021. People who are deaf or hard of hearing can have their hearing tested, consult experts to find appropriate hearing aids, and buy hearing products. In F2021, CHS served 50,550 hearing impaired clients and sold 36,967 hearing aids and communication devices. The charity does not state wheather hearing products are available at a discounted cost. 
 
Products and Services accounted for 32% of program spending in F2021. CHS provides translation, captioning, counselling, and interpretation services. In F2021, the charity received 18,839 interpreting requests. Its counselling services had 48,158 clients, a 34% increase over clients in F2020. American Sign Language (ASL) classes are offered at various levels. An entry-level ASL course is $325 for an Ontario student.
 
Clinical and Community Services accounted for 17% of program spending in F2021. The charity provides career planning, resume editing, and interpretation services for job interviews for people with hearing loss. CHS will fill position openings for interested employers and provide training on employing people with hearing loss. CHS served 5,730 employment clients in F2021. The program also provides scholarships to Deaf and hard of hearing students. A record of 21 scholarships were given in F2021, a 24% increase from 17 in F2020.
 
The final 2% of program spending was for corporate services. CHS works with employers to make the workplace more accessible. Employers can request workplace assessments.

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Results and Impact

In F2021, CHS helped secure 186 jobs for deaf and hard of hearing Canadians through its employment services program.

While Ci highlights these key results, they may not be a complete representation of ’Canadian Hearing Services' results and impact. This charity is not yet rated on impact (n/r).  

 

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Finances

Canadian Hearing Services has donations of $3.8m in F2020. The charity received $22.9m in government funding, representing 85% of total revenues. Administrative costs are 10% of revenues (less investment income) and fundraising costs are 20% of donations. This results in total overhead spending of 29%. For every dollar donated, 71 cents go to the cause. This is within Ci’s reasonable range for overhead spending.

Canadian Hearing Services has $8.2m in funding reserves. The charity could cover 36% or around 4 months of annual program costs with current reserves.

CHS has a subsidiary, Canadian Hearing Services Inc. (CHS Inc.). The charity provided CHS Inc. $1.4m for shared services and CHS Inc. provided $368k in the sale of goods and services to the charity in F2020. The charity holds investments of all issued shares of CHS Inc. ($2.8m). CHS did not report the sale of goods as the business activity was taken over by CHS Inc. in F2020. Net revenues for the sale of goods was $7.2m in F2019. 

This charity report is an update that has been sent to Canadian Hearing Services for review. Changes and edits may be forthcoming. 

Updated on July 23, 2021 by Brenleigh Jebb. 

Financial Review


Financial Ratios

Fiscal year ending March
202020192018
Administrative costs as % of revenues 9.6%8.2%10.4%
Fundraising costs as % of donations 19.9%25.7%31.1%
Total overhead spending 29.5%33.9%41.5%
Program cost coverage (%) 36.1%21.8%29.8%

Summary Financial Statements

All figures in $000s
202020192018
Donations 3,7642,6012,441
Government funding 22,90722,64624,578
Lotteries (net) 1265199
Business activities (net) 07,1926,431
Investment income (177)110224
Other income 36300
Total revenues 26,98332,59933,773
Program costs 22,71928,22027,073
Administrative costs 2,6092,6493,487
Fundraising costs 747669758
Total spending 26,07631,53931,319
Cash flow from operations 9081,0602,454
Capital spending 1,1492,625594
Funding reserves 8,1956,1648,065

Note: Ci reports lotteries net of costs, decreasing total revenue and expenses by $148k in F2020, $119k in F2019, and $192k in F2018.  Ci also reported business activities net of costs, decreasing total revenue and expenses by $5.5m in F2019 and $3.5m in F2018. Ci reported administrative and fundraising costs from the charity’s T3010 filings with the CRA. Ci adjusted for unrealized gain on investments and gain on sale of equipment affecting revenue by ($294k) in F2020, ($64k) in F2019, and $52k in F2018. Ci adjusted for bad debts, affecting expenses by ($3k) in F2020, ($8k) in F0219, and ($20k) in F0218.

Salary Information

Full-time staff: 236

Avg. compensation: $52,934

Top 10 staff salary range:

$350k +
0
$300k - $350k
0
$250k - $300k
1
$200k - $250k
0
$160k - $200k
1
$120k - $160k
1
$80k - $120k
7
$40k - $80k
0
< $40k
0

Information from most recent CRA Charities Directorate filings for F2020

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.chs.ca
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 1-866-518-0000

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Charitable Registration Number: 80340 7956 RR0001