Canadian Hearing Society

271 Spadina Road
Toronto, ON M5R 2V3
President & CEO: Julia Dumanian
Board Chair: Timothy Andrade

Charitable Reg. #:10684 6926 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 4/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 76 cents are available for programs.

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About Canadian Hearing Society:

Founded in 1940, Canadian Hearing Society (CHS) works to improve the health, economic wellbeing, and social inclusion of people who are deaf and hard of hearing. CHS is the largest agency in Canada that specifically supports the needs of people with hearing loss. CHS delivers programs to people in Ontario and works with similar groups in other provinces to share expertise on hearing aids.

In F2017, CHS allocated 47% of program spending to hearing health and wellbeing. People who are deaf or hard of hearing can have their hearing tested, consult experts to find appropriate hearing aids, and access counselling services.

Communications programs received 40% of spending in F2017. CHS provides translation, captioning, and interpretation services. American Sign Language (ASL) classes are offered for $195, plus $135 for a workbook. In F2017, over 1,700 people took ASL classes with CHS, more than twice as many as F2016.

Canadian Hearing Society reports that more than half of deaf families in Canada live below the poverty line. In F2017, CHS allocated 10% of program spending to employment services and 3% to corporate support services. The charity provides career planning, résumé editing, and interpretation services for job interviews for people with hearing loss. CHS will fill position openings for interested employers and provide training on employing people with hearing loss.

Results and Impact: In F2017, almost 1,000 people accessed CHS’s employment services and 250 found jobs through the charity. CHS reports that 96% of its clients receive satisfactory hearing aids.

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Canadian Hearing Society is a medium-sized charity, with donations of $2.4m in F2017. The charity received $7.1m from the sale of goods and services and $21.7m in government funding. Combined, these two sources represent 91% of total revenues.

Administrative costs are 8% of revenues and fundraising costs are 16% of donations. For every $1 donated, 76 cents go to the cause, falling well within Ci’s reasonable range. CHS has funding reserves of $8.8m, of which $549k is donor-endowed. Excluding donor-endowed funds, the charity could cover almost 4 months of programming with reserves.

This charity report is an update that has been sent to Canadian Hearing Society for review. Changes and edits may be forthcoming.

Updated on July 11, 2018 by Madison Kerr.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 8.2%7.7%9.3%
Fundraising costs as % of donations 15.7%24.3%15.4%
Program cost coverage (%) 31.5%16.8%19.3%

Summary Financial Statements

All figures in $000s
Donations 2,3623,0054,722
Government funding 21,65921,49221,130
Business activities (net) 7,0836,2785,984
Investment income 569(103)322
Total revenues 31,67330,67232,158
Program costs 26,40328,49826,994
Administrative costs 2,5352,3612,954
Fundraising costs 371729727
Cash flow from operations 2,364(916)1,483
Funding reserves 8,8465,2655,701

Note: Donations include fundraising and gaming activities as Ci was unable to separately report gaming as net. Ci adjusted for unrealized gain on investments and gain on sale of equipment, affecting revenues by $457k in F2017, ($223) in F2016, and ($157k) in F2015. Revenue from the sale of goods and services is reported as net, affecting revenue and expenses by cost of goods sold. Ci adjusted for bad debts, affecting expenses by ($15k) in F2017, ($64k) in F2016, and ($65k) in F2015. 

Salary Information

Full-time staff: 219

Avg. Compensation: $54,884

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2017

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