1 Dermot Baldwin Way SE
Calgary, AB T2G 0P8
Executive Director: Sandra Clarkson
Board Chair: Graham Richardson

Charitable Reg. #:11882 3459 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 5/5]



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 81 cents are available for programs.

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About Calgary Drop-In Centre:

Established in 1961, Calgary Drop-In & Rehab Centre (the DI) helps people who are poor or homeless. In April 2018, the Point-in-Time Homeless Count revealed that 2,911 people are homeless in Calgary on a given night.1 Calgary homeless shelters have 1886 beds, with 1006 located at the DI facilities. Last year, close to 20,000 Calgarians used the DI’s emergency shelters or one of the other programs such as counselling, healthcare, education, or affordable housing. About 60% of people using the DI are 46-65 years old, meaning that the charity adapts programs, such as computer and financial literacy training, to be accessible to older adults. The DI focuses on helping people find sustainable housing, providing the necessary services and supports to do so.  

A Charity Intelligence 2020 Top 5 Calgary Impact Charity

Calgary Drop-In & Rehab Centre provides more than 50 programs, each addressing at least one need based on Maslow’s hierarchy. Emergency shelter, food, and clothing address basic physiological needs. A medical team of 2 registered nurses and 1 assistant nurse see over 5,000 patients at the DI every year to address health and safety needs. Musical performances and maintenance of a community garden encourage positive socialization. Education and employment training act to improve self-esteem. Finally, the affordable housing program charges rent at 30% of a client’s income, allowing them to avoid homelessness while becoming self-sufficient.  

In F2017, Calgary Drop-In & Rehab Centre served 1,217,694 meals and distributed 111,813 clothing items. There were 168 graduates from a 3-week employment training program, and 9,659 clients were sent out on jobs in the community.

Recent News: Calgary media have reported workplace bullying at Calgary Drop-In Centre. Its management and directors have issued a statement saying they are taking this matter seriously and it may warrant an internal or independent investigation. On March 6, 2018 Debbie Newman, Executive Director, resigned.  June 2018, CBC reports that the province has reviewed these allegations and is satisfied with the leadership change and recent steps to improve its workplace. In August 2018, Sandra Clarkson was named as the new Executive Director of the DI.

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Results and Impact

Calgary Drop-In & Rehab Centre reports that 80% of people from its shelter return to the community within 30 days and do not reappear at the DI shelter.

The DI is an agency that receives funding from Calgary Homeless Foundation. In July 2018, Calgary Homeless Foundation reported that the number of people who are homeless in Alberta on a given night dropped by 19% from 2008 to 2018. Since 2008, more than 9,300 people have found homes in Calgary.

Charity Intelligence gave the Calgary Drop-In an impact rating of Average for proven social impact per dollar spent.

A Charity Intelligence 2020 Top 5 Calgary Impact Charity

Impact Rating: Average

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Calgary Drop-In & Rehab Centre is a medium-sized charity with $3.5m in donations during F2017. Most of the charity’s funding comes from government grants, totaling $14.2m, or 61% of revenue in F2017. Administrative costs were 4% of revenues and fundraising costs were 15% of donations, up from just 4% in F2015. Despite the upward trend in fundraising costs, for every $1 donated, 81 cents go to the cause. This falls within Charity Intelligence’s reasonable range for overhead spending. Funding reserves of $7.0m can cover 35% of annual program costs, or just over 4 months of programs. This indicates a need for funding.

This charity report is an update that is has been sent to Calgary Drop-In & Rehab Centre for review. Changes and edits may be forthcoming.

Updated on May 29, 2018 by Madison Kerr.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 3.8%3.9%4.0%
Fundraising costs as % of donations 15.4%7.8%4.4%
Program cost coverage (%) 35.3%26.9%23.4%

Summary Financial Statements

All figures in $000s
Donations 3,4744,4385,287
Goods in kind 3,4233,3103,389
Government funding 14,29813,27813,115
Fees for service 1,9982,2522,466
Investment income 88184106
Other income 229199209
Total revenues 23,51023,66124,573
Program costs 19,82220,47820,214
Administrative costs 895906972
Fundraising costs 534344235
Cash flow from operations 2,2581,9333,152
Funding reserves 6,9885,5124,731

Note: Ci did not include amortization of deferred capital contributions or amortization of mortgage incentive in revenues, affecting revenues by ($1.6m) in F2017, ($1.5m) in F2016, and ($1.5m) in F2015. Ci used the charity’s T3010 filing with the CRA to allocate expenses into program, administrative, and fundraising costs. Amortization was removed from program costs and recorded as a non-cash expense, affecting program costs by ($2.4m) in F2017, ($2.5m) in F2016, and ($2.4m) in F2015. 1 https://www.cbc.ca/news/canada/calgary/calgary-homelessness-count-foundation-survey-alberta-1.4753718 

Salary Information

Full-time staff: 162

Avg. Compensation: $67,884

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2017

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Comments & Contact

Comments added by the Charity:

Whether housed or unhoused, the DI is open to care for our community’s most vulnerable and get them connected to housing. Rooted in community and fueled by kindness, the DI proudly serves as part of the Calgary Homeless Foundation’s Homeless-Serving System of Care.

The DI helps people find housing:

  • Housing and resource hubs
  • Move-out program and free furniture
  • Financial support to help with housing barriers related to poverty (e.g. security deposits)
  • Affordable housing and senior’s housing properties

The DI helps people with basic needs:

  • Emergency shelter
  • Breakfast, lunch, snacks and dinner service
  • Client services (free clothing room, mail service, showers, laundry, etc.)

The DI helps empower people:

  • Trauma informed client interaction
  • Employment services training resume building, etc.
  • Diversion, case management and victim services

The DI helps the community get involved:

  • Community education and advocacy
  • Volunteer opportunities, third party fundraising support

Charity Contact

Website: www.calgarydropin.ca
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