Lookout Housing and Health Society

544 Columbia Street
New Westminster, BC  V3L1B1
Board Chair: Tom Roberts
Executive Director: Shayne Williams

Charitable Reg. #:13069 5166 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

Not yet rated.



Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 77 cents are available for programs.

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About Lookout Housing and Health Society:

Founded in 1971, Lookout Housing and Health Society, formerly Lookout Emergency Aid Society, provides housing and support services to adults with low or no income in the Vancouver region. With 2,777 homeless people counted in Metro Vancouver (2014), Lookout seeks to provide short and long term solutions for the homeless.

Lookout Housing and Health Society programs address shelter, food, health and drug use to fulfill its mission. It runs 5 permanent shelters, 2 temporary and 5 extreme weather shelters. At full capacity, these shelters have 368 beds and have housed 920 unique clients in F2016. The permanent shelter recorded more than 78,000 bed nights used in F2016. Their housing program had 888 residents with 586 living in long-term units. Lookout served more than 198,000 meals through drop-in locations and 2454 people through its food bank in F2016. Fighting drug harm, it provided sterile needles to 3228 clients in F2016 and trained their staff to issue Naloxone, a lifesaving drug used in overdose situations. Its health services recorded 7177 appointments and 971 HIV/AIDS counseling sessions in F2016. The outreach program which helps individuals achieve and maintain health and stability helped 2212 clients in F2016. Lookout strives for easy access to its services. Its minimal-barrier approach places low expectations on people they serve, given the many challenges they already face.

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Lookout Housing and Health Society is a Micro charity with $135k in donations in F2016. As its audited financial statements do not break out fundraising and administrative costs, CRA filing data was used. In F2016, administrative overhead was 8% of total revenues and fundraising costs were 16% of donations. Overall, for every dollar donated, 77 cents goes to the cause, which falls within Ci’s reasonable range. Their funding reserves in F2016 stand at ($7.2m). Excluding mortgages, reserves stand at $9m which covers only 41% of one year’s program cost, showing a need for funding.

This charity report is an update that has been sent for review to Lookout Housing and Health Society. Changes and edits may be forthcoming.

Updated May 15, 2017 by Josh Lam.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 7.9%5.7%3.0%
Fundraising costs as % of donations 15.5%32.4%12.5%
Program cost coverage (%) (33.2%)(39.7%)(40.9%)

Summary Financial Statements

All figures in $000s
Donations 135209614
Goods in kind 2073130
Government funding 20,61116,54216,143
Fees for service 3,0772,9282,960
Investment income 69102108
Other income 4171830
Total revenues 24,51620,27819,825
Program costs 21,87319,51718,024
Administrative costs 1,9201,158590
Fundraising costs 5316977
Cash flow from operations 671(566)1,134
Funding reserves (7,265)(7,740)(7,368)

Note: Ci removed the amortization of deferred contribution and the recognition of replacement and renovation reserves from revenue, changing revenue by ($667k) in F2016, ($542k) in F2015 and ($499k) in F2014. The F2015 and F2016 financial statements separated donations into cash donations and donated goods in kind. Only cash donations were accounted for under the donation line. The fundraising ratio was calculated using the total sum of cash donations and donated goods-in-kind. Ci removed amortization from program costs, changing program costs by ($1.4m) in F2016 and ($1.3m) in F2015 and F2014. As no breakdown is provided in the audited financial statements, the breakdown between program, administrative and fundraising costs came from the charity’s T3010 filing. For F2015, expenses were restated on the F2016 financial statements for a change of ($65k).

Salary Information

Full-time staff: 216

Avg. Compensation: $60,617

Top 10 staff salary range:

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2016

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Comments & Contact

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Charity Contact

Website: www.lookoutsociety.ca
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