CharityIntelligence Canada
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Acclaim Health

2370 Speers Road
Oakville, ON L6L 5M2
CEO: Angela Brewer
Board Chair: Hugh Pauwels

Charitable Reg. #: 11928 4602 RR0001
Sector: Health
Operating Charity

Results Reporting

Grade: C+

The grade is based on the charity's public reporting of the work it does and the results it achieves.

Financial Transparency

Audited financial statements for current and previous years available on the charity's website [Audited financial statement for most recent year]

Need for Funding

Funding Reserves Program Costs

Spending Breakdown

Cents to the Cause

2014 2015 2016
For a dollar donated, cents funding the cause after fundraising and admin costs, excluding surplus.

Full-time staff #107

Avg. Compensation $44,736

Top 10 Staff Salary Range

$350k + 0
$300k - $350k 0
$250k - $300k 0
$200k - $250k 0
$160k - $200k 1
$120k - $160k 0
$80k - $120k 9
$40k - $80k 0
< $40k 0
Information from most recent CRA Charities Directorate filings for F2015

About Acclaim Health:

Acclaim Health is dedicated to providing a broad spectrum of community health support services to Burlington, Oakville, Milton, Georgetown, Acton, Campbellville and surrounding areas. Its mission is to “provide people with quality, community-based health care solutions.”

In F2016, Acclaim Health’s 375 staff and over 650 volunteers provided home visits and other healthcare services to almost 24,000 clients. It helps clients by assisting isolated seniors, preserving the independence of those needing help at home, and providing relief for caregivers. Acclaim Health’s integrated Alzheimer Services offers a Seniors Day program that provides therapeutic socialization and recreation for dementia patients. It also offers Home Health Care through its nursing, home and personal support and Philips Lifeline programs. Acclaim Health launched a bereavement peer support program in Halton in June 2014, which offers clients one-on-one support.

In F2016, Acclaim Health fully implemented its Alayacare web-based application for all Health Services patients, giving nurses and personal support workers access to patients’ information and charts. Further, since its opening in October, 2015, Oakville Health Link has accepted 40 patients with complex healthcare needs. Oakville Health Link works with the highest needs patients, involving them in setting and meeting healthcare goals. Acclaim Health reports that 18 of its 40 patients have achieved their healthcare goals.

Acclaim Health reports that it has a 99% client satisfaction rate and that it is part of the Accreditation Canada Standards program.

Financial Review:

Acclaim Health is a small-cap charity, with donations of $415k in F2016. Its administrative costs are 10% of revenues and its fundraising costs are 21% of donations. For every $1 donated to the charity, 69 cents is put towards its programs, falling within Ci’s reasonable range. The charity’s funding reserves of $3.3m result in a program cost coverage ratio of 20%. This means that it can cover 2.4 months of its annual programs using its existing reserves.

This charity report is an update that is being reviewed by Acclaim Health. Changes and edits may be forthcoming.

Updated on August 8, 2016 by Lynn Tay.

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 9.9%8.6%7.5%
Fundraising costs as % of donations 20.7%19.3%20.9%
Program cost coverage (%) 19.7%22.3%19.7%

Summary Financial Statements

All figures in $000s
Donations 415654460
Government funding 3,0882,5841,951
Fees for service 15,16815,28214,490
Investment income 433836
Other income 139146146
Total revenues 18,85418,70417,084
Program costs 16,58716,20114,969
Administrative costs 1,8621,6051,275
Fundraising costs 8612696
Cash flow from operations 319772744
Funding reserves 3,2743,6062,947
Note: The charity does not explicitly report its fundraising expenses in its audited financial statements. Ci has used the fundraising expenses reported in the charity’s T3010 in this report. Ci has adjusted amortization affecting expenses by ($251k) in F2016, by ($298k) in F2015, and by ($283k) in F2014. Ci was unable to reconcile $20k in the charity’s F2015 audited financial statements.