Hospice of Waterloo Region

298 Lawrence Avenue
Kitchener, ON N2M 1Y4
Executive Director: Judy Nairn
Board President: Gary Leduc

Charitable Reg. #:14041 5795 RR0001


Ci's Star Rating is calculated based on the following independent metrics:

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Audited financial statements for current and previous years available on the charity’s website.



Grade based on the charity's public reporting of the work it does and the results it achieves.



The demonstrated impact per dollar Ci calculates from available program information.


Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.



For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 79 cents are available for programs.

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About Hospice of Waterloo Region:

Established in 1993, Hospice of Waterloo Region (HWR) has a mission to provide the best in hospice and palliative serves, supports and education to every person in its community. Its programs include counselling, advance care planning, and client services.

Hospice of Waterloo Region’s core program is its Volunteer Visiting program, in which trained volunteers provide emotional and practical support to palliative clients. In F2017, 239 volunteers donated 12,243 hours of their time to support 1,210 clients. HWR also provides professional therapy and support groups to youth who have lost a family member, through Children's and Teen programs. Play therapy was used in the treatment of 63 children. Other programs include Day-Away, a program that allows palliative clients to participate in various therapeutic activities and provides caregivers with a break. HWR also provides professional counselling for patients and families at the Hospice Family Centre. In total, the hospice provided 1,113 hours of counselling in F2017.

Hospice of Waterloo began a new program in F2017 – Rainbow Bereavement Support Group. This program is designed to offer a safe and inclusive place for members of the LGTBQ community who have experienced the loss of somebody close to them.

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Hospice of Waterloo Region is a micro-cap charity with $399k in donations in F2016. The hospice is economically dependent upon the Waterloo Wellington Local Health Integration Network, which represented 78% of revenue in F2016, 67% in F2015, and 75% in F2014. Administrative costs were 5% of revenues and fundraising costs were 16% of donations. For every $1 donated, 79 cents went to the cause. This falls within Charity Intelligence’s reasonable range for overhead spending.

The hospice has funding reserves of $767k, of which $248k are donor-endowed. Excluding donor-endowed funds, Hospice of Waterloo Region can cover 23% of annual program costs. This means that the hospice only has enough funds to cover just short of 3 months of programming.

This charity report is an update that is currently being reviewed by Hospice of Waterloo Region. Changes and edits may be forthcoming.

Updated on July 7, 2017 by Juliana Badovinac.

Financial Review

Financial Ratios

Fiscal year ending March
Administrative costs as % of revenues 5.2%8.9%16.3%
Fundraising costs as % of donations 15.6%17.1%7.9%
Program cost coverage (%) 34.4%73.2%109.8%

Summary Financial Statements

All figures in $s
Donations 399,353236,821435,397
Government funding 1,978,726970,755700,127
Fees for service 01,8403,100
Investment income 76,10092,8656,007
Total revenues 2,454,1791,302,2811,144,631
Program costs 2,229,3141,126,604762,472
Administrative costs 123,213107,358186,038
Fundraising costs 62,16940,52534,347
Cash flow from operations 39,48327,794161,774
Funding reserves 767,156824,352837,157

Note: Ci included adjusted donations to account for deferred donations received in each fiscal year. This affected revenue by ($90k) in F2016, ($9k) in F2015, and $142k in F2014. Hospice of Waterloo Region did not use activity-based costing in its audited financial statements. As such, Ci used the charity’s T3010 filing with the CRA to allocate administrative costs.

Salary Information

Full-time staff: 14

Avg. Compensation $69,490

Top 10 staff salary range

$350k +
$300k - $350k
$250k - $300k
$200k - $250k
$160k - $200k
$120k - $160k
$80k - $120k
$40k - $80k
< $40k

Information from most recent CRA Charities Directorate filings for F2016

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Comments & Contact

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Charity Contact

Website: www.hospicewaterloo.ca
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