Dixon Hall Neighbourhood Services is a 2-star charity. It has a below-average results reporting grade of B-. This charity has a Low impact rating based on demonstrated social impact per dollar spent. For every dollar donated, 69 cents are available to go towards the cause.

Founded in 1929 as a soup kitchen, Dixon Hall Neighbourhood Services (Dixon Hall) is a multi-service agency. It works with vulnerable and at-risk community members in Toronto’s East Downtown core. Dixon Hall has three main programs: Housing and Homelessness, Seniors Programs, and Neighbourhood Programs. In fiscal 2024 (year ending March), Dixon Hall spent $26.9m on its programs.

In F2024, Housing and Homelessness was 73% of program spending. In F2024, the charity operated four shelters and three shelter hotels. In F2024, Dixon Hall served 345,000 meals in its shelters, and 8,840 meals served in food programs. The charity also distributed 54,850 harm reduction kits. Dixon Hall Neighbourhood Services says that it provides shelter for over 320 clients daily.

In F2024, Seniors Programs were 12% of program spending. The charity’s Meals on Wheels program provided 63,724 meal deliveries. In F2024, Dixon Hall had 11,220 Seniors Active Living Centre Programs, and ten respite relief for caregiver programs. In F2024, Dixon Hall Neighbourhood Services assisted 1,496 seniors.

In F2024, Neighbourhood Programs were 10% of program spending. In F2024, Dixon Hall directly assisted 277 newcomers after arrival. In F2024, Dixon Hall provided 266 newcomers with settlement plans and made 529 referrals to local agencies.

The remaining 5% of program spending was on Employment Services, Youth and Children Services, and the charity’s Music School. In F2024, the charity had 136 job counselling sessions, taught 39 music classes, and had 92 youths attend summer camp. 

While Dixon Hall’s audited financial statements provide a breakdown on program expenses, they do not provide a breakdown on administrative and fundraising expenses. Ci had to use the charity’s T3010 filings with the CRA to determine these costs.

In F2024, Dixon Hall received $1.7m in donations. The charity also received $28.3m in government funding which represents 86% of total revenues. Administrative costs are 10% of revenues (less investment income) and fundraising costs are 22% of donations. For every dollar donated, 69 cents are available to go towards the cause. This is within Ci’s reasonable range for overhead spending. In F2024, Dixon Hall spent $26.9m on its programs which represents 82% of total revenues.

In F2024, Dixon Hall Neighbourhood Services had $10.3m in its reserve funds of which $54k is donor endowed. Excluding the donor-endowed funds, its reserve funds can cover just over four months of annual program costs.

This charity profile has been sent to Dixon Hall Neighbourhood Services for review. Changes and edits may be forthcoming.

Profile updated on August 13, 2025 by Abby Stout.